Regional Installation Manager in Wilkes-Barre

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Job DescriptionJob Description

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are Americas largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. Were proud to say weve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Competitive health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Womens Committee.

Position Summary:

The Regional Installation Manager is responsible for region leadership and oversight of daily installation operations of assigned territory. Includes management of Installation Managers and support staff. Maximize installation efficiency and quality through proper training, scheduling, and inventory management.

Essential Duties and Responsibilities:

Lead, manage, and optimize region/territory of assigned offices for product installation and service

Monitor, analyze, and report out on individual office productivity and profitability

Lead a team of 5+ direct reports and 25+ indirect reports throughout assigned territory/region

Ownership of interview and selection process for Install Managers and Assistant Install Managers

Coordinate initial new hire training and ensure continuing education and mentorship of new hires going forward

Oversee and monitor installation orders and jobs with homeowners and subcontractors to maximize efficiency

Ensure jobs are installed daily to improve location attainment and effectiveness

Improve subcontractor retention rates through impactful training and engagement at the individual office level

Responsible for driving proficiency and efficiency amongst installation subcontractors

Partner with leadership on identifying systemic training gaps and propose solutions to address gap

Follow established job site safety rules, OSHA guidelines and company safety policies and procedures

Communicate with recruiting department where installation independent contractors are needed in territories

Must hold a valid driver's license.

Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

High School Diploma or equivalent.

2+ years of successful experience in home construction, remodeling, and/or installation management

Track record of successfully recruiting training, coaching, and onboarding

Ability to teach others through hands-on and documentation-based learning methods

Frequent travel as needed through the assigned territory/region

Ability to juggle various work activities and shift their attention from

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without dropping the ball.

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a roll up your sleeves and today not tomorrow mentality.

Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.

Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.

Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.

Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customers needs at the forefront of every interaction.

Ability to communicate effectively, to recognize, understand, and manage ones own emotions as well as others, and foster positive working relationships across all levels of the organization.

Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for ones own actions, performance, and decisions.

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Knowledge, Skills, Abilities or Certifications:

2+ years of prior management experience leading teams of direct and indirect reports

Prior experience in gutter and gutter protection system installation

Travel Requirements:

25%-50% domestic travel required.

Overtime/Additional Hours Requirements:

Additional Hours May Be Required (Exempt Positions)

Physical Requirements

Normal Office Environment

Performs indoor work in a climate-controlled environment and outside work in varying temperatures and climates.

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

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