R&D Technical Service Specialist - HQ

Job DescriptionJob DescriptionSalary: $0.00 / DOE

Responsible for supporting the technical operations of the R&D laboratory, managing inventory and supplies, and providing technical support to both internal teams and external customers. This role blends strong organizational skills and customer service to ensure the efficient operation of the R&D lab and the quality of products.

As a R&D Technical Service Specialist, you will:

Technical Support & Product Development

- Provide technical expertise and support for product formulations and ingredient changes

- Collaborate with R&D formulators to troubleshoot and resolve technical issues in product development

Customer & Team Support
- Engage with internal teams and customers to understand technical needs, provide advice, and resolve product-related issues
- Work with suppliers to source material samples, request pricing, and obtain supporting documentation
- Deliver technical training and guidance to colleagues as needed
- Keep detailed notes and records on projects, samples, and technical issues

Documentation & Compliance
- Maintain accurate and up-to-date records of formulations, ingredients, inventory, and quality control tests
- Ensure adherence to Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and company safety policies
- Assist in developing and maintaining laboratory policies and procedures

Lab Operations & Inventory
- Maintain and update inventories of lab and office supplies, ensuring all materials are organized and readily available
- Work with suppliers and purchasing teams to order supplies and procure new lab equipment
- Track, store, and organize raw materials
- Ensure regular maintenance, calibration, and cleaning of laboratory equipment; coordinate repairs as needed

Other Duties
- Perform additional tasks as assigned to support the R&D and technical service functions

What we are looking for:

• High School Diploma or GED required, Bachelors degree in Nutrition, Food Science, Chemistry, or a related field
• College diploma or 3+ years of relevant industry experience in a laboratory, technical service, or product development role
• Strong record-keeping and organizational skills
• Proficiency with basic lab equipment (e.g., Brix meter, Viscometer, pH meter, Water Activity meter, Density meter)
• Strong analytical, mathematical, and problem-solving abilities
• Excellent written and verbal communication skills
• Advanced proficiency in Microsoft Office (Word, Excel, Teams, Outlook, PowerPoint); experience with Genesis software is an asset
• Ability to work independently and as part of a team
• Understanding of GLP, GMP, and laboratory safety
  

What we are offering:

• 10 days of PTO and 10 paid holidays each year
• Medical, Dental & Vision Plans offered
• Life Insurance (Basic, Voluntary & AD&D) offered
• Training & Development opportunities provided

About us

Innovative Labs (IL) is a leading developer, formulator, and provider of single serve and multi-dose ingestible health and wellness products for leading brands and direct sales companies. Founded in 2006 by Travis Parry, IL provides highly differentiated formulating, blending, filling, distribution, and other critical services for small-format nutritional supplements, food items, household products and other consumer packaged goods. The company is SQF Food Safety Code Level III Certified and operates highly efficient, state-of-the-art manufacturing facilities with a workforce of over 400+ people.

IL was founded in 2006, and is now the largest independent supplier of custom single serve flexible packaging west of the Mississippi. With significant investments in packaging and pasteurization equipment, IL has the capacity to fill hundreds of thousands of pouches a day and the flexibility to meet the demands of large and small production runs. IL provides its health, wellness and nutritional customers with a differentiated advantage of world-class turnkey solutions and full-service, front-end product development. Having achieved the highest and most prestigious regulatory certifications, IL also offers speed-to-market service unmatched in the industry. ILs customers range from Fortune 100 food and beverage companies to high growth emerging brands, all of whom have access to the Companys best-in-class service and capabilities.