Quality Improvement Program Assistant Manager in Weimar
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Job DescriptionJob DescriptionSalary: $20 per hour
Job Summary
The QIP Assistant Manager supports the clinics Quality Improvement Program (QIP) by coordinating pediatric and preventive quality measures, assisting with HEDIS tracking, supporting outreach and follow-up for families, maintaining quality data and reports, and serving as a liaison for payer quality initiatives. This role focuses on operational execution, coordination, documentation, and communication related to quality improvement initiatives across pediatric, preventive, and chronic care measures. The QIP Assistant Manager works closely with the QIP manager, front-desk teams, and external partners to support quality outcomes while maintaining organized and accurate reporting systems.
Duties, Skills, and Responsibilities:
Childrens HEDIS Coordination & Pediatric Outreach
- Serve as Childrens HEDIS Coordinator for pediatric quality measures.
- Conduct outreach and follow-up with families with children to support preventive care compliance.
- Build consistent, professional communication with families to encourage return visits and adherence to care schedules.
- Assist families in getting children on the correct preventive and immunization schedules.
- Track follow-up needs and ensure families return when care is due.
- Maintain documentation of outreach efforts and outcomes.
Note: Outreach activities require standard Pacific Time business hours.
Ticklers, Chart Coordination & Quality Workflow Support
- Coordinate the creation and maintenance of ticklers related to HEDIS, preventive care, and chronic condition measures.
- Assist with updating patient charts to reflect completed services or outstanding care gaps.
- Answer staff questions related to quality workflows and documentation requirements.
- Support quality initiatives related to:
- Preventive care
- Chronic conditions
- Pediatric and adult populations
Payer & Quality Program Support
- Support quality initiatives and reporting requirements for:
- Sutter Independent Physicians
- Accountable Care Organization (ACO Medicare)
- Partnership HealthPlan of California (PHC)
- Responsibilities include:
- Assisting with payer-specific quality requests
- Supporting documentation and data organization
- Acting as a point of contact for quality-related coordination as assigned
- Escalating issues, trends, or concerns to leadership
Data Management & Reporting
- Assist in maintaining and updating PHC eReports.
- Provide quarterly data validation support, ensuring accuracy and completeness of reported measures.
- Assist with organizing, reviewing, and reconciling quality data across systems.
- Support ACO data needs as requested.
- Maintain clean, organized tracking tools for quality initiatives.
ACO & External Organization Support
- Serve as a support contact for ACO-related quality initiatives.
- Assist with meetings involving ACO or payer organizations.
- Help track deliverables, discussion points, and follow-up items from meetings.
- Coordinate and report findings, progress, issues, and complaints to the QIP Manager.
Internal Coordination & Front Desk Support
- Work collaboratively with front-desk teams to address questions related to scheduling, preventive care needs, and quality workflows.
- Assist in clarifying quality-related processes for administrative staff.
- Support internal communication between quality leadership and clinic operations.
Reporting & Leadership Communication
- Provide regular updates to leadership on:
- Outreach progress
- Quality gaps and trends
- Data or reporting issues
- Operational challenges affecting quality measures
- Assist with preparing summaries, reports, and presentations related to QIP performance.
Additional Quality Improvement Support (As Assigned)
- Support small quality improvement projects or initiatives.
- Assist with developing simple educational or reference materials related to quality measures.
- Maintain organized quality documentation for audits and reviews.
- Support cross-department quality initiatives as needed.
Work Hours & Flexibility
-
- Flexible schedule permitted for data work, reporting, and documentation.
- Standard Pacific Time business hours required for:
- Patient outreach
- Family follow-up
- Front-desk coordination
- Meetings with payers or external organizations
Skills & Qualifications
-
- Strong organizational and documentation skills.
- Comfortable with spreadsheets, reports, and data tracking.
- Clear and professional communication skills.
- Ability to follow structured workflows and assigned priorities.
- Ability to work remotely with accountability and responsiveness.
Success in This Role Looks Like
-
- Pediatric and preventive quality measures are actively tracked and supported.
- Outreach and follow-up efforts are documented and consistent.
- Quality data and reports are accurate and organized.
- Leadership receives timely updates on progress and issues.
- Front-desk and operational teams feel supported on quality-related questions.
- External quality partners experience clear, responsive coordination.
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