Quality Engineering Manager in Houston

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Job Description

Purpose of the position

We are seeking a proactive, hands-on Quality Manager to lead and scale quality assurance efforts in our consumer electronics manufacturing startup. the QA Manager will lead the Quality Assurance team to ensure product/service excellence by establishing robust quality standards, optimizing testing processes, and driving continuous improvement. This role requires a blend of technical expertise, leadership, and cross-functional collaboration to maintain compliance and customer satisfaction.

Duties and Responsibilities

1. Team Leadership & Collaboration
2. Spearhead departmental strategy, establishing clear, measurable goals to ensure alignment with corporate objectives and continuous quality enhancement
3. Recruit, coach, and develop employees to strengthen work force.
4. Manage and mentor QA function teams to achieve KPI target.
5. Manage supplier and process quality to ensuring efficient task allocation and performance.

1. Customer Service

• Build and maintain good relationships with customers and enhance customer satisfaction.
• Ensure rapid resolution of customer complaints and internal quality concerns.
• Handling of customer complaints, providing communication to customer, maintain appropriate records, determine disposition of hold items, establish acceptable hold levels

2.Quality Monitoring & Improvement

• Serve as the primary point of contact for quality issues, including customer feedback, process quality, supplier quality.
• Monitor quality metrics throughout the product lifecycle, analyze defect trends and implement corrective/preventive actions.
• Work closely with engineering and production teams to identify root causes of defects and variability; implement corrective and preventive actions (CAPA).
• Lead technology evaluation and develop long term intelligent solutions for quality improvement.

3.Compliance &Audits

• Lead inspections and hands-on quality audits of raw materials, in-process components, and finished magnetic products to ensure compliance with design and performance requirements.
• Report on Quality Management System (QMS) performance and drive continual improvement initiatives.

4.Quality Management System

• Develop, implement, and maintain Quality Management System in compliance with ISO 9001, AS9100, IPC and other relevant industry standards.
• Build and implement scalable quality assurance policies tailored to consumer electronics manufacturing processes.

5.Quality Culture &Reporting

• Train teams on quality standards and best practices to faster a culture of excellence.
• Report key quality KPIs (e.g. Material On Line Fail Rate, OQC Rejected rate, Quality alert) to senior management.

Education and work experience

1. Bachelor’s degree in Engineering, materials science, manufacturing, or a related field.
2. Minimum of 6 years of experience in quality management within a manufacturing environment, preferably with experience in consumer electronic manufacturing industries.
3. Strong knowledge of ISO9001, AS9100, or other quality management systems.
4. Experience with statistical process control (SPC), failure mode and effects analysis (FMEA). And root cause analysis.
5. Excellent communication, problem-solving, and leadership skills.

Working conditions

1. Office-based role, fast-paced work environment
2. Overtime and weekend hours may be required to meet project schedules

Skills

• Ability to have Bilingual in Mandarin and English, proficiency in Spanish is a plus.
• Ability to have Strategic mindset, Builds effective teams, Balances stakeholders, Global perspective, Customer focus.
• Ability to monitor and evaluate product quality, and plan for continuous improvement.
• Ability to analyze and resolve problems, as well as good skills in communication and negotiation with departments & customers.
• Strong leadership, organization, and communication skills.

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