Quality Engineer in Montgomery

Job Description

Quality Engineer – Warranty / Customer Quality

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Duties and Responsibilities

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• Lead or support root cause analysis using structured problem-solving methodologies and implement solutions under tight deadlines (8D, 3-panel, 5 Why)

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• Participate in regular customer reviews to validate, analyze, and assign responsibility for warranty claims; communicate findings to internal teams so process and supplier issues can be resolved

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• Serve as a primary point of contact for customers and internal stakeholders through one-on-one discussions, group meetings, presentations, and written reports

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• Organize, document, and track warranty-reduction initiatives, including feasibility, cost impact, action owners, and implementation dates (clean-point tracking)

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• Develop, implement, and monitor corrective actions with cross-functional teams

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• Drive timely closure of customer complaints and warranty cases

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• Support new-program launch activities so lessons learned from field issues are built into the process

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• Track warranty trends, failure modes, and field-return data

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• Prepare reports on warranty performance, KPIs, and cost impact

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• Maintain warranty databases and data accuracy

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• Attend warranty meetings, reviews, and audits

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• Apply lessons learned from DFMEA/PFMEA and control plans

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• Lead or support initiatives that improve product reliability and durability

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• Create and submit technical reports on a daily basis

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Education

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• Bachelor’s degree in Engineering (Mechanical, Industrial, Automotive, or related field)

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Experience & Qualifications

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• 3–5 years in quality / warranty engineering (not required)

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• 3–7 years in automotive manufacturing or assembly

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• Working knowledge of engineering principles applied to product design and production

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• Understanding of materials, production processes, quality systems, and cost drivers

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• Full working knowledge of APQP, process flow, work instructions, and control plans

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Technical Skills

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• Core Tools (SPC, MSA, PPAP, APQP)

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• Structured problem-solving (8D, 5 Why, Ishikawa, 5-Phase, Drill Deep & Wide, 3-Panel)

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• Ability to read engineering drawings and specifications (GD&T)

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• SAP experience

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• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)

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• Excellent written and verbal communication; comfortable in customer-facing settings

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• Proven ability to work with complex data and drive root-cause solutions

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