Quality Control Manager in Sandy
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Job DescriptionJob DescriptionPosition Description: Job Summary
The Quality Control Manager for a Mountain West Financial, LLC (MWF) is responsible for overseeing and managing the comprehensive Quality Control (QC) program for all stages of the loan lifecycle: pre-closing (origination), post-closing, and servicing. This role involves developing, implementing, and maintaining QC policies and procedures to ensure compliance with federal, state, and local regulations, as well as with agency (Fannie Mae, Freddie Mac), government (FHA, VA, USDA), and investor guidelines. The manager is responsible for conducting audits, identifying defects, and reporting findings to senior management to mitigate risk and improve loan quality.
Essential duties and responsibilities
General QC Management
\tDevelop, maintain, and update MWF's QC plan and standard operating procedures.
\tDevelop, lead and manage the QC team, providing coaching, training, and performance feedback to ensure quality and productivity goals are met.
\tServe as the primary point of contact for internal and external audits related to quality control.
\tPrepare and deliver comprehensive QC reports and trend analyses to senior management and key stakeholders.
\tAnalyze audit results to identify root causes of deficiencies and collaborate with operational departments to implement corrective action plans, including ongoing reporting development and implementation.
\tStay current with changes to mortgage regulations, agency guidelines, and industry best practices.
\tKeep records for change management and QC program development.
Pre-Closing and Origination QC
\tPerform targeted reviews and audits of pre-funded mortgage loan files to ensure accuracy, completeness, and compliance prior to loan closing.
\tValidate loan documentation, including credit reports, income, asset, and appraisal verifications, against underwriting decisions and investor guidelines.
\tEnsure that all automated underwriting system (AUS) conditions have been properly satisfied and documented.
\tReview Loan Estimates (LEs) and Closing Disclosures (CDs) to confirm compliance with TRID guidelines.
\tReview Correspondent compliance reports to identify potential defects.
\tIdentify and escalate any potential fraud or misrepresentation discovered during the pre-funding review process.
Post-Closing QC
\tManage the monthly post-closing review process for a selected sample of loans, verifying that closing packages are accurate and complete.
\tRe-underwrite a percentage of closed loan files to ensure compliance with all federal, state, and investor guidelines.
\tReview early payment defaults (EPDs) and other high-risk loans as a part of targeted reviews.
\tManage the reverification process for key loan components like employment, assets, and credit.
\tCollaborate with the post-closing department and other staff to address and resolve any outstanding QC conditions.
Servicing QC
\tOversee regular and targeted audits of mortgage servicing activities, including loan setup, customer service interactions, escrow administration, and loss mitigation.
\tConfirm the data integrity of loans within the servicing system.
\tReview customer complaints and perform quality checks on the resolution process.
\tAnalyze default and delinquency data to identify potential servicing defects, including correspondent scorecards.
\tEnsure all servicing actions adhere to investor requirements and consumer protection laws.
Qualifications
\tExperience: Minimum of 57 years of experience in the mortgage industry, with extensive knowledge of underwriting and Quality Control for conventional and government loans. Prior management or supervisory experience is required.
\tKnowledge: In-depth knowledge of federal and state mortgage regulations (e.g., TILA, RESPA, ECOA) and investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA, USDA).
\tSkills:
o\tProven leadership, team development, and staff management skills.
o\tStrong analytical, problem-solving, and decision-making abilities.
o\tExcellent written and verbal communication skills.
o\tHigh level of attention to detail and organizational skills.
o\tProficiency with loan origination systems, and other QC software.
o\tProficiency in Microsoft Office Suite, especially Excel.
Reporting structure
This position reports to a MWF senior-level Compliance executive.
Equal opportunity employer
MWF LLC is an Equal Opportunity Employer. We celebrate and are committed to creating an inclusive environment for all employees.
$85,000.00 - $110,000.00 Annually
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