Quality Control Manager in Marlborough

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Job DescriptionJob Description

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Title: Quality Control Manager

Reports to: Director of Operations

Summary:

The Quality Control Manager is responsible for leading and managing the company’s Quality Control function to ensure all products meet customer, industry, and regulatory requirements. This role oversees inspection processes, quality systems compliance, and continuous improvement initiatives across domestic and international operations. Acting as the senior point of contact for quality-related matters, the Quality Control Manager partners with customers, suppliers, and internal teams to drive product integrity, operational efficiency, and regulatory compliance for all markets served, including Commercial, Medical, and Military/Aerospace.

Responsibilities:

· Lead, train, and mentor the QC team, ensuring adequate resources, tools, and technical training to meet company quality objectives.

· Foster a culture of quality awareness, continuous improvement, and accountability across all departments.

· Collaborate with Sales, Purchasing, Operations, and Technical Services to support company goals and resolve quality issues quickly and effectively.

· Oversee and manage inspection activities for incoming, in-process, and outgoing products to validate compliance with customer drawings, specifications, industry standards, and applicable military requirements.

· Ensure proper use, maintenance, calibration, and recordkeeping for all inspection equipment, including Optical Comparators, Ring/Plug Gauges, Micrometers, Calipers, and other measurement tools.

· Review and approve AS9102 First Article Inspections (FAIs) and Production Part Approval Process (PPAP) documentation, including Part Submission Warrants (PSWs).

· Review internal sales orders to ensure adherence to product requirements prior to processing.

· Investigate and resolve quality escapes, including review and disposition of customer returns and coordination of corrective actions with suppliers.

· Maintain compliance with Quality Management Standards (ISO 9001, AS9120B, ISO 14001) and applicable regulatory requirements such as RoHS, REACH, DFARs, Conflict Minerals, and CTPAT.

· Conduct internal audits and oversee external audit readiness to ensure quality system effectiveness.

· Maintain required quality documentation electronically and ensure consistent, accurate recordkeeping.

· Act as primary liaison for customers and suppliers on quality matters, balancing technical details with business impact.

· Analyze quality performance data, identify trends, and implement operational improvements to reduce defects, costs, and lead times.

· Participate in strategic planning, contributing quality-related insights to support business growth objectives.

· Recommend and implement process improvements, inspection methodologies, and equipment upgrades to enhance quality capabilities.

Requirements:

· Strong leadership skills with the ability to develop and motivate a quality-focused team.

· Excellent interpersonal and communication skills, with the ability to collaborate across all organizational levels.

· Minimum of 5–10 years of experience in quality control/assurance within an industrial or manufacturing environment, including at least 2–3 years in a supervisory or management role, with demonstrated expertise in fastener inspection and compliance standards.

· Proficiency in reading and interpreting mechanical drawings, schematics, and technical specifications.

· Hands-on proficiency with standard inspection tools and measurement techniques.

· In-depth knowledge of Quality Management Standards (ISO 9001, AS9120B) and regulatory requirements for relevant industries.

· Strong problem-solving, negotiation, and decision-making skills with a customer-service mindset.

· Ability to travel domestically as needed.

Education, Experience, Licenses and Certifications:

· Bachelor’s degree in Engineering, Quality Management, or related field (; High School diploma with significant relevant experience considered).

· Experience with supplier quality management, customer audits, and cross-functional collaboration.

· Familiarity with inspection documentation, including FAIs, PPAPs, and PSWs.

Hardware Specialty Co., Inc. does not discriminate in employment on the basis of , , , sex (including and ), , political affiliation, , marital status, , genetic information, , membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Only qualified candidates will be contacted

Company DescriptionHardware Specialty Co., Inc is a leading international distributor of commercial and military fasteners, electronic & electro-mechanical components. Established in 1932, the company has a wealth of experience supporting OEM's and contract manufacturers in both the Commercial and Military/Aerospace markets. A leader in our industry, we are looking for a customer driven and goal oriented individuals to join our winning team.Company DescriptionHardware Specialty Co., Inc is a leading international distributor of commercial and military fasteners, electronic & electro-mechanical components. Established in 1932, the company has a wealth of experience supporting OEM's and contract manufacturers in both the Commercial and Military/Aerospace markets. A leader in our industry, we are looking for a customer driven and goal oriented individuals to join our winning team.

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