Quality Control Engineering Technician
Job DescriptionJob Description
The Eastwood Company is seeking a Quality Control Engineering Technician to play a vital role in delivering Eastwood’s exceptional customer experience by testing and repairing products throughout their life cycle. This position minimizes product loss by ensuring repaired items are sellable and collects critical data to support the Engineering team in enhancing customer experience and product quality. Responsibilities include physical inspections, repairs, repackaging, testing, data analysis, report , and collaboration with customer service teams to provide top-tier support.
Join a team/company where:
- The core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
- Customers like to buy products to repair/restore/revive their automobiles
- People like cars – talking about them, working on them, are in the hobby
- You participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits
Key Responsibilities
- Evaluate product returns to identify causes of failure.
- Use hand tools to assemble, disassemble, and troubleshoot products during inspections.
- Perform product repairs and repackaging to create sellable merchandise.
- Conduct product testing and inspections for fit, form, and function.
- Corrective Action Reports (CARs) creation and documentation.
- Basic mechanical and electrical analysis.
- Collaborate with customer service teams (contact center, technical advisors, retail store) and others to provide support and parts when needed with emails, Teams chats, and conversations.
- Inspection reports using computer systems.
- Repair log documenting work performed and root cause analysis.
- Use measurement and test equipment to evaluate products.
- Utilize ERP systems to look up information and update status/location details.
- Generate and summarize data reports from repair logs and returns, working with IT and other teams to request user-friendly report formats.
Knowledge and Skills to be Successful
- Basic math and reading skills.
- Manual dexterity and mechanically inclined.
- Strong attention to detail.
- Proficient in Microsoft Office products.
- Ability to work independently and collaboratively in a team.
- Familiarity with ERP systems.
- Strong oral and written communication skills.
- Analytical and reporting skills.
- Problem-solving and reasoning abilities.
- Ability to manage multiple deadlines.
- Familiarity with hand tools and measurement/test equipment.
- Ability to read and comprehend technical documentation.
- Capability to evaluate and test products according to specifications.
- Basic understanding of electrical circuitry.
- General automotive knowledge and experience, desirable
- Two-year technical degree, desirable
Must be able to:
- Lift and move heavy items as needed (up to 50 lbs)
- Work in a dynamic environment with shifting priorities
Work Location and Schedule
- Eastwood Company main facility - 263 Shoemaker Road, Pottstown, PA 19464
- Monday - Friday
Culture Index
The Eastwood Company makes use of the Culture Index to help us understand communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.
Eastwood Automotive Company LLC dba The Eastwood Company (cultureindex.com)
The Eastwood Company
The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.
Eastwood does pre-employment drug screening and background checks.
EOE
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