Property Sommelier and Beverage Ambassador

Description
JOBSUMMARY
Enhances the luxury wine & beverage experience. Supports
brand positioning through curated wine narratives and elevated
guest engagement across venues. Key focus areas: VNTG Prime68 Wine
curation team education VIP wine service supplier partnerships and
signature tasting events. Determines training needed to accomplish
goals then implements plan. SCOPE/BUSINESSCONTEXT

• AFull-TimepositionbasedatJWMarriottMarquisDubai.
• NumberofDirectReportsBasedonoperations
• TitlesofDirectReportsBasedonoperations

CANDIDATEPROFILE

Experience:

• Minimumof2-yearexperienceofasimilarpositionwithinafivestarhotel

EducationorCertification

• HighschooldiplomaorGED;4years
  experienceinthefoodandbeverageculinaryorrelatedprofessionalarea.

OR

• 2yeardegreefromanaccrediteduniversityinFoodServiceManagementHotelandRestaurantManagementHospitalityBusinessAdministrationorrelatedmajor;2years
  experienceinthefoodandbeverageculinaryorrelatedprofessionalarea.

CORE
WORK ACTIVITIES

Curating the Wine & Beverage
Program

• Design and maintain an
  expertly balanced wine list reflecting global selections vintages
  and local pairings.
• Source unique and premium
  wines that align with the propertys brand and culinary
  offerings.
• Develop beverage menus (wine sake
  non-alcoholic digestifs) with a focus on quality storytelling and
  guest appeal.

Wine Pairing and
Culinary Integration

• Collaborate
  closely with chefs to develop thoughtful and seasonal food
  & wine pairings.
• Provide pairing
  recommendations for la carte and tasting
  menus.
• Elevate the dining experience through
  harmonized beverage journeys.

Guest
Engagement & Personalized
Service

• Actively engage with guests to
  recommend present and serve wines with deep knowledge and
  passion.
• Offer bespoke recommendations based on
  guest preferences and occasions.
• Lead tableside
  wine service decanting rituals and storytelling that enhances the
  luxury experience.

Staff Education
& Training

• Train restaurant
  bar and room service teams on wine knowledge tasting techniques and
  service etiquette.
• Conduct regular workshops
  and blind tastings to raise service
  standards.
• Create a wine culture that empowers
  staff to speak confidently and
  passionately.

Inventory Cellar
Management & Cost
Control

• Oversee wine cellar
  organization stock rotation and optimal storage
  conditions.
• Maintain accurate inventory records
  monitor pour cost and manage wine budget
  efficiently.
• Implement systems for tracking
  consumption and minimizing
  waste.

Hosting Tastings &
Signature Experiences

• Design and lead
  wine tastings masterclasses vineyard-themed events and exclusive
  guest experiences.
• Create VIP wine-pairing
  dinners or curated flight offerings to enhance guest
  engagement.
• Promote the property as a wine
  destination through experience-driven
  storytelling.

Beverage Brand
Representation

• Act as the face of the
  propertys wine and beverage philosophy internally and
  externally.
• Represent the property at wine
  events sommelier competitions and media
  opportunities.
• Build relationships with
  wineries importers and distributors to access rare or exclusive
  products.

Upholding Service Standards
& Forbes Readiness

• Ensure all
  wine service meets Forbes LQA or brand luxury
  standards.
• Create rituals of service that align
  with 5-star expectations (e.g. label presentation tasting
  protocols).
• Conduct internal audits and
  training to prepare for quality assurance evaluations.
  • AdaptabilityDevelopsstrategiesandidentifiesresourcestoimplementandmanagechange;modelsflexibilityinadjustingpriorities;andcommunicatestheneedforchangeinapositivewaythatencouragescommitment.

MANAGEMENTCOMPETENCIES

LEADERSHIP

• Communication-Activelylistensandusesappropriatecommunicationstylestodelivercomplexinformationinaclearconcisewayandinfluencesotherstoacceptapointofviewgainconsensusortakeaction.
• ProblemSolvingandDecisionMaking-Modelsandsetsexpectationsforsolvingcomplexproblemscollectingandcomparinginformationtoevaluatealternativesconsideringtheirpotentialimpactbeforemakingdecisionsinvolvingotherstogainagreementandsupportandguidingotherstoimplementsolutions.
• ProfessionalDemeanor-Exhibitsbehavioralstylesthatconveyconfidenceandcommandrespectfromothers;makesagoodfirstimpressionandrepresentsthecompanyinalignmentwithitsvalues.

MANAGINGEXECUTION

• BuildingandContributingtoTeams-Leadsandparticipatesasamemberofateamtomovetheteamtowardthecompletionofcommongoalswhilefosteringcohesionandcollaborationamongteammembers
• DrivingforResults-Focusesandguidesothersinaccomplishingworkobjectives.
• PlanningandOrganizing-Gathersinformationandresourcesrequiredtosetaplanofactionforself-and/orothers;prioritizesandarrangesworkrequirementsself-and/orotherstoaccomplishgoalsandensureworkiscompleted

BUILDINGRELATIONSHIPS

• CoworkerRelationships-Developsandusescollaborativerelationshipstofacilitatetheaccomplishmentofworkgoals.
• CustomerRelationships-Developsandsustainsrelationshipsbasedonanunderstandingofcustomerneedsandactionsconsistentwiththecompanysservicestandards.
• GlobalMindset-Supportsemployeesandbusinesspartnerswithdiversestylesabilitiesmotivationsand/orculturalperspectives;utilizesdifferencestodriveinnovationengagementandenhancebusinessresults;andensuresemployeesaregiventheopportunitytocontributetotheirfullpotential.

GENERATINGTALENTANDORGANIZATIONALCAPABILITY

• OrganizationalCapability-Evaluatesandadaptsthestructureoforganizationalunitsjobsandworkprocessestobestfittheneedsand/orsupportthegoalsofanorganizationalunit.
• TalentManagement-Providesguidanceandfeedbacktohelpindividualsdevelopandstrengthenskillsandabilitiesneededtoaccomplishworkobjectives.

LEARNINGANDAPPLYINGPROFESSIONALEXPERTISE

• AppliedLearning-Seeksandmakesthemostoflearningopportunitiestoimproveperformanceofself-and/orothers.
• BusinessAcumen-Understandsandutilizesbusinessinformation()tomanageeverydayoperationsandgenerateinnovativesolutionstoapproachbusinessandadministrativechallenges.
• TechnicalAcumen-Understandsandutilizesprofessionalskillsandknowledgeinaspecificfunctionalareatoconductandmanageeverydaybusinessoperationsandgenerateinnovativesolutionstoapproachfunction-specificworkchallenges.
• BasicCompetencies-Fundamentalcompetenciesrequiredforaccomplishingbasicworkactivities.
  • BasicComputerSkills-Usesbasiccomputerhardwareandsoftware(.).
  • MathematicalReasoning-Demonstratesabilitytoaddsubtractmultiplyordividequicklycorrectlyandinawaythatallowsonetosolvework-relatedissues.
  • OralComprehension-Demonstratesabilitytolistentoandunderstandinformationandideaspresentedthroughspokenwordsandsentences.
  • ReadingComprehension-Demonstratesunderstandingofwrittensentencesandparagraphsinwork-relateddocuments.
  • Writing-Communicateseffectivelyinwritingasappropriatefortheneedsoftheaudience.
  • ReadingComprehension-Demonstratesunderstandingofwrittensentencesandparagraphsinwork-relateddocuments.
  • Writing-Communicateseffectivelyinwritingasappropriate
    fortheneedsoftheaudience.

OTHER

SafetyandSecurity

• Reportworkrelatedaccidentsorotherinjuriesimmediatelyuponoccurrencetomanager/supervisor.
• Followcompanyanddepartmentsafetyandsecuritypoliciesandprocedurestoensureacleansafeandsecureenvironment.
• NotifyLossPrevention/Securityofanyguestreportsoftheft.

PoliciesandProcedures

• Followcompanyhotelanddepartmentpoliciesandprocedures.
• FollowsMarriottInternationalHotelsLimitedRegionalOfficepoliciesandprocedures
• Protecttheprivacyandsecurityofguestsandcoworkers.
• Maintainconfidentialityofproprietarymaterialsandinformation.
• Ensureuniformnametagsandpersonalappearancearecleanhygienicprofessionalandincompliancewithcompanypoliciesandprocedures.
• Protectcompanytoolsequipmentmachinesorotherassetsinaccordancewithcompanypoliciesandprocedures.
• PerformotherreasonablejobdutiesasrequestedbySupervisorsandManagement.
• Workinghoursasrequiredtodoyourjobbutnormallynotlessthan48hoursperweek.

GuestRelations

• Activelylistenandrespondpositivelytoguestquestionsconcernsandrequestsusingbrandorpropertyspecificprocess()toresolveissuesdelightandbuildtrust.
• Assistotheremployeestoensurepropercoverageandpromptguestservice.
• Anticipateguestsserviceneedsincludingaskingquestionsofgueststobetterunderstandtheirneedsandwatching/listeningtoguestpreferencesandactingonthemwheneverpossible.
• Addressguestsserviceneedsinaprofessionalpositiveandtimelymanner.
• Engageguestsinconversationregardingtheirstaypropertyservicesandareaattractions/offerings.
• Thankguestswithgenuineappreciationandprovideafondfarewell.
• Welcomeandacknowledgeeachandeveryguestwithasmileeyecontactandafriendlyverbalgreetingusingtheguestsnamewhenpossible.
• Supplyguests/residentswithdirectionsandinformationregardingpropertyamenitiesservicesandhoursofoperationandlocalareasofinterestandactivities.

Communication

• Answertelephonesusingappropriateetiquetteincludingansweringthephonewithin3ringsansweringwithasmileinonesvoiceusingthecallersnametransferringcallstoappropriateperson/departmentrequestingpermissionbeforeplacingthecalleronholdtakingandrelayingmessagesandallowingthecallertoendthecall.
• Speaktoguestsandco-workersusingclearappropriateandprofessionallanguage.
• Talkwithandlistentootheremployeestoeffectivelyexchangeinformation.

WorkingwithOthers

• Supportallco-workersandtreatthemwithdignityandrespect.
• Handlesensitiveissueswithemployeesand/.
• Partnerwithandassistotherstopromoteanenvironmentofteamworkandachievecommongoals.

QualityAssurance/QualityImprovement

• .

At
Marriott International we are dedicated to being an equal
opportunity employer welcoming all and providing access to
opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and greatest strength lies
in the rich blend of culture talent and experiences of our
associates. We are committed to non-discrimination on any protected
basis including disability veteran status or other basis protected
by applicable
law.

Key Skills
Culinary
Experience,Restaurant Experience,Food Service,Hotel
Experience,Taleo,Hospitality Experience,Bartending,Guest Relations
Experience,Management Experience,POS,Supervising Experience,Micros
POS
Employment Type :
Full-Time
Experience:
years
Vacancy: 1