Project Operations Manager

Job DescriptionJob Description

About NRHA 

Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfolk, Virginia with safe and well-maintained housing. It also plans and administers large-scale residential redevelopment programs within Norfolk.

NRHA is an award-winning public housing authority that has been effective in obtaining private investment partners to fund new neighborhoods; improving low-income public housing; planning and building mixed-income communities; and offering programs that support receiving rental assistance on their path to self-sufficiency. NRHA aims to create and apply meaningful housing and neighborhood development programs to serve all of Norfolk, Virginia.

NRHA looks for people who want to work in a challenging and progressive environment and make a positive difference in the community.

NRHA seeks qualified candidates for Project Operations Manager.

Summary

Acting as an enterprise project manager, the Project Operations Manager (POM) organizes, leads and manages a portfolio of projects, programs and innovative processes representing business and systems enhancements, piloting change and innovation, and ensuring implementation of outcomes, on behalf of department directors, teams and external service providers. POMs help to identify project goals and objectives, departments and team members, processes, resources, expertise, and schedules to drive project completion in support of the agency’s goals. They instill change management and growth through training and skills transfer.

Essential Functions

In a consulting capacity, POM assists business owners to implement business and systems enhancements and conversions, POM pilots change and innovation and ensures successful implementation of intended outcomes.

Using desired outcomes, design and develop programs on behalf of lead directors, including process, financial and human resource requirements, department and staff participation, schedule and pace, decision-making gates, documentation of effort and decision-making, and lessons learned.

Design and implement the project scheme, including schedule and facilitate meetings and discussions; distribute minutes and progress reports, attachments and knowledge-sharing, timely coordination with external participants, facilitation; identify and proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Work closely with NRHA business units to drive the Agency strategic and business planning cycle, including annual goal-setting and benchmarking, prioritization, budgeting and implementation, performance tracking and reporting.

Coordinate the Agency-wide project prioritization process.

Conduct and coordinate training and knowledge management to ensure programs, new skills, innovations and enhancements are deployed and effectively put in place.

Education, Experience, and Licenses

Bachelor's degree required. 2-4 years’ experience in project management. Project Management Professional (PMP) certification a plus.

Knowledge, Skills, and Abilities

Professional project management, including the use of techniques and software tools.

Proven expertise in the design, development and management of enterprise-wide projects.

Strong analytical and problem-solving skills.

Proven ability to effectively communicate complex concepts to diverse groups of people

Strong interpersonal skills, coordination and communication across large teams, ability to work effectively with management and executive-level staff.

Physical Demands/Work Environment

While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

The Norfolk Redevelopment and Housing Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Housing Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.