Project Manager / T3 Escalation Engineer

Job DescriptionJob DescriptionSalary: TBD

Job Description: Project Manager / T3 Escalation Engineer

Position Summary

This dual-role position at PDS requires a unique individual who can manage complex IT projects from inception to completion while serving as the top-tier technical escalation point (Tier 3) for our service team. This role requires a strong blend of leadership, communication, and technical excellence. The right candidate will model servant-hearted leadership, uphold high standards, and support both clients and team members through thoughtful, calm, and strategic action.

Key Responsibilities

Project Management (Approximately 60%):

- Lead the planning, execution, and delivery of IT infrastructure projects including server migrations, network overhauls, cloud and hybrid deployments, and compliance implementations.
- Coordinate internal resources and vendors to ensure project delivery is on time and within scope.
- Maintain detailed project documentation and conduct meetings with clients and internal stakeholders.
- Communicate proactively with clients, vendors, and PDS team.
- Manage change control and risk mitigation strategies.
- Schedule and manage after-hours work to avoid client disruption.

Tier 3 Technical Escalation (Approximately 40%):

- Act as the highest-level technical resource for escalated support issues.
- Troubleshoot complex systems and infrastructure issues across Microsoft, virtualization, and networking environments.
- Lead root-cause analysis and permanent resolution strategies.
- Mentor junior engineers and assist in technical knowledge development.
- Collaborate on technical standards and service alignment with business goals.

Required Qualifications

- 5+ years of IT engineering experience, including project work and Tier 3 escalation.
- Proven project management experience in IT infrastructure and cloud solutions.
- Advanced troubleshooting in Microsoft, networking, and virtualization environments.
- Security-first mindset and strong communication skills.
- Strong documentation and technical writing skills.

Certifications (Not Required)

- Microsoft Azure Administrator Associate or higher
- CompTIA Security+
- Cisco CCNA
- Project Management certification (PMP, CAPM, Agile)

PDS Core Values Alignment

- Faith-Driven Service
- Client-Centric Approach
- Servant-Hearted Leadership
- Consistent & Reliable
- Growth-Oriented

Benefits

- Competitive Salary, Paid Bi-Monthly
- Health, Dental, Vision Insurance for employee (Family available with auto deduct from Payroll)
- 401(k) with Employer Match up to 3%
- Paid Time Off (PTO) & Holidays
- Certification & Training Reimbursement
- Mileage & Travel Reimbursement
- Faith-Based and Team-Focused Culture
- Company-Issued Laptop and Tools

Work Environment

- Office-based with remote flexibility
- Travel required for on-site client engagements within Wyoming, Montana, Colorado, and surrounding regions
- Occasional after-hours and weekend work for critical issues or deployments

Career Path & Growth Opportunities

This position is designed to immediately relieve project management responsibilities from the Owners and to help formalize technical processes across the organization. You will play a key role in developing and documenting standard operating procedures (SOPs) for consistent service delivery.

This role serves as a stepping stone to higher levels of leadership within PDS. The defined growth path includes:
Step 1: Establishing ownership of project management and technical escalation 1--2 Year Period
Step 2: Transitioning into a Supervisory Position 2-3 year period
Step 3: Advancing into Leadership within the Technical Team 2-3
Step 4: Consideration for IT Director Role over a 35 year period

We are looking for someone ready to lead with humility, serve with excellence, and grow with the organization. Someone that is outgoing and doesn't need active supervision to see the next project or issue.