Project Manager in Springfield

Job DescriptionJob Description

Key Responsibilities

Project Setup & Assessment

● Contact clients promptly to schedule and confirm initial assessments.

● Conduct detailed property evaluations, capture photo documentation, and create moisture maps.

● Develop daily work plans, assign tasks, and document all setup details within the job mgmt software.

● Ensure all client signatures and required forms are collected and uploaded for compliance.

● For Time & Materials projects, establish an on-site binder for crew documentation and ensure all data is mirrored in job mgmt software.

● Scheduling of crews from project start to completion

Insurance & Client Communication

● Initiate and record all adjuster communications in job mgmt software, including approvals, notes, and documentation.

● Follow communication protocols for complex adjusters using email and job mgmt software.

● Clearly document which adjuster authorized specific work or expenditures.

Vendor & Subcontractor Coordination

● Submit vendor and subcontractor requests through job mgmt software for centralized tracking.

● Coordinate materials testing and abatement bids; confirm insurance coverage and document within job mgmt software.

● Track all vendor approvals and compliance documentation.

Project Management & Documentation

● Utilize job mgmt software to manage project scheduling, budgets, compliance items, and field updates.

● Maintain detailed job notes, photos, and moisture readings in the job mgmt software, ensuring consistency with the estimating software.

● Communicate workload and scheduling conflicts early; consult leadership as needed.

● For T&M projects, ensure daily entries, crew notes, and material logs are accurately documented in the on-site binder and reflected in job mgmt software.

Estimating & Scoping

● Perform 360 mapping at initial inspection

● Complete sketches and scopes in the estimating platform within 24–48 hours of loss.

● Ensure damage sources and migration lines are clearly defined.

● Provide field crews with daily scope details through job mgmt software.

Project Tracking & Updates

● Monitor project value, budget status, and gross profit margins within job mgmt software.

● Maintain daily progress updates and log all communications with adjusters and clients.

● Request approvals for extended drying times or scope changes via job mgmt software and update all stakeholders accordingly.

● For TPA, provide daily updates per platform requirements.

Project Completion, Billing, & Collections

● Finalize estimate scope and reconcile all equipment counts, vendor charges, and photos within job mgmt software.

● For T&M projects, review the binder for completeness and ensure all billing documentation is entered into job mgmt software or directly into the estimating platform.

● Confirm all vendor invoices are accurate and approved for direct billing under Servpro O&P structure.

● Obtain all required closeout documentation (Certificate of Satisfaction, Authorization to Pay) and upload to job mgmt software.

● Achieve a 24-hour turnaround from pre-billing to final billing completion.

● Notify accounting via job mgmt software when projects are ready for billing and approve all invoices through billing.

● Responsible for follow-up and collection of final payment on all assigned projects

● Other Duties as deemed appropriate for the role by Team Olson Executive Leadership

Qualifications

● Proven ability to manage multiple projects simultaneously.

● Comprehensive understanding of water, fire, and mold restoration processes.

● Proficiency in job mgmt software, estimating platforms and Google Suite.

● Excellent communication, organization, and client service skills.

● Strong attention to detail, documentation, and compliance accuracy.

● Able to work independently and collaboratively.

Reports To: MUO Market Leader

Company DescriptionServPro is a nationally recognized restoration company dedicated to restoring homes, and businesses after fire, water, mold, and storm damage. We take pride in delivering exceptional customer service while fostering a supportive, team-oriented workplace where employees can grow, develop their skills, and build rewarding careers.Company DescriptionServPro is a nationally recognized restoration company dedicated to restoring homes, and businesses after fire, water, mold, and storm damage. We take pride in delivering exceptional customer service while fostering a supportive, team-oriented workplace where employees can grow, develop their skills, and build rewarding careers.