Project Manager Project Coordinator in Springdale

Job DescriptionJob Description

Job Overview

We are seeking a highly motivated and detail-oriented Project Coordinator to estimate and kick off home improvement projects.  The Project Coordinator with utilize and the team in delivering exceptional service and customer satisfaction within the home improvement and construction industry. The successful candidate will establish collaborative relationships across project administrators, constituent groups, and be responsible for scheduling, materials, and assist with the delivery of project management integration.

This role requires a proactive individual who thrives in a regulated, fast-paced environment, has a strong ability to forecast, and maintain consistency. The ideal candidate will possess a keen ability to analyze situations, adhere to established standards, and ensure the timely and profitable delivery of services that improve customer properties.

Job Success Summary

As a successful project coordinator, you will be able to stay organized, prioritize tasks, and manage details with precision. You’ll review data, edit materials, and develop project plans—all while ensuring consistency and minimizing risks. The role requires strong problem-solving skills, the ability to work with existing processes and procedures and design and develop new ones.

You’ll coordinate logistics, manage deadlines, and ensure smooth project execution by staying focused, creating standards, and adapting to changing circumstances. Your ability to clarify specifics, communicate effectively, and find creative solutions will be key to driving projects to successful completion and exceeding customer expectations. By managing timelines, minimizing surprises, and ensuring everything stays on track, you’ll help deliver great results and keep our customers satisfied.

Why You Should Work with Us

At Best Option Restoration (BOR), we believe in fostering a supportive, dynamic, and growth-oriented environment where every team member can thrive. By joining us as a Project Coordinator, you will be part of a company committed to delivering exceptional service in the home/office improvement industry. You’ll have the opportunity to collaborate with experienced professionals, gain valuable industry knowledge, and develop your skills in project management. With a strong focus on customer satisfaction, teamwork, and continuous learning,

Best Option Restoration (BOR) provides a rewarding career path for individuals who are passionate about making a real difference in people's lives while advancing in their professional journey. If you're looking for a role that offers both challenge and opportunity, Best Option Restoration (BOR) is the place for you!

Primary Duties and Key Responsibilities

·       Project Administrative Work: Responsible for managing and organizing project documentation, including contracts, invoices, submittals, and change orders. You will track project schedules, maintain accurate records and assist with communication between project managers, clients, and vendors. Additionally, you will ensure timely and accurate reporting of project status, handle file organization, and support administrative needs to ensure smooth project execution.

·       Project Managers Support: Assist multiple project managers with project planning, scheduling, resource allocation, and tracking project milestones. You will be their right hand and in close communication to ensure projects are delivered on time, within budget, and as per the agreed upon project scope. A key responsibility will be to help identify barriers and solve problems by being able to recognize and address obstacles to project success.

·       Develop and Maintain Customer Relations: You will serve as a primary point of contact for clients, addressing concerns, providing updates, and ensuring their needs are met. This includes facilitating effective communication, managing expectations, and gathering feedback to improve customer experience, ensuring a positive and collaborative working relationship. You will interact with business owners, home owners,  Third-Party Administrators and other key stakeholders who are involved in the construction process.

·       Facilitate Customer Satisfaction: Ensure a high-level of customer satisfaction by proactively addressing their concerns, providing timely project updates, and ensuring quality standards are met. You will accomplish this by facilitating in-process and post-project follow-ups, including warranty and satisfaction surveys, and work to resolve any issues promptly. You will be an ambassador of the company and ensure customer expectations are consistently exceeded.

·       Team Collaboration: Foster effective teamwork by collaborating with project managers, team members, vendors, and subcontractors to ensure smooth project execution. You will facilitate communication, share information, and coordinate efforts across departments to ensure all team members are aligned, tasks are completed on time, and the project progresses efficiently.

·       Implement and Carry out Project Plans: Assist the project team in executing project plans on multiple projects by ensuring schedules are adhered to and adjusted as necessary, developing customer selections and material allowances, procuring materials, and managing costs as per the defined project budget.

·       Plan, Acquire, and Manage Procurements: You will work with the project team and assist with the procurement of materials, supplies, and equipment needed for the project. You will work with vendors to source and order materials, ensuring timely delivery and cost-effective purchasing. Additionally, you will track inventory, maintain accurate procurement records, and coordinate with the project team to ensure that all materials are available when needed to avoid delays in the project timeline.

·       Provide Timely Updates and Track Production Reports: Regularly communicate project status to company leadership, project managers, customers, insurance adjusters, and other key stakeholders. Collect and process site reports regularly to maintain up-to-date records.

·       Secure Client Payments: Follow up with clients to ensure prompt payment for services rendered.

·       Attend Company Meetings: Participate in meetings to align project progress with company goals.

·       Perform additional duties as required.

Qualifications

·       Clean MVR - required

·       Strong skills in planning, organizational, communication, time-management, and problem-solving.

·       Ability to work effectively as a team member, collaborating with project managers, vendors, and subcontractors.

·       Proficiency in MS Word, Outlook, and Excel; experience with project management software or the ability to learn new software.

·       High understanding of project management and willingness to learn more.

·       Adequate math skills to be able to quickly and effectively manage job costs and material allowances.

·       Ability to review job costing, assess performance, and calculate increases and decreases in scope of work.

·       Strong listening skills for receiving feedback from customers, employees, and stakeholders. Ability to ask probing questions to uncover additional information or unspoken issues and respond promptly.

·       Basic negotiating skills to effectively manage vendor agreements, subcontractor quotes and estimates, and project related discussions. This includes negotiating pricing, delivery schedules, and resolving any issues that may arise, all while keeping the project’s best interest and relationships in mind.

·       2 to 3 years of experience in project management construction, home restoration, or related industry is .

·       Have a growth mindset. Willingness to learn and develop new skills.

·       Leadership skills – willingness to grow and take over department.

·       Pass drug test.

Working Conditions and Physical Demands

The working conditions for a Home Improvement Project Coordinator involve a mix of office work and visiting job sites. Physically, you may be required to lift up to 25 pounds occasionally and spend time walking or standing. Protective equipment may be required depending on the site conditions. Reasonable accommodations can be made to support individuals with disabilities in performing the essential functions of the role.

Our Hiring Process

Our hiring process is designed to ensure we find the best fit for both the role and our company culture. We begin with a brief phone interview to discuss your background, experience, and interest in the position. This is followed by a more in-depth interview, which may take place over the phone or via video conference, to assess your skills, qualifications, and how well you align with our team’s values. We will ask for references, and we may also ask you to complete an index that outlines your natural strengths to further evaluate your suitability for the role. Throughout the process, we prioritize clear communication and a respectful, professional experience for all candidates.

Company Benefits and Compensation

Job Type: Full-time

Schedule: Monday to Friday

Compensation: Salary based on experience, generous profit share.