Project Manager / Project Coordinator in Jackson

Job DescriptionJob Description

Summary

A Project Coordinator must successfully manage the execution of projects, post order and support the Customer Journey. The Project Coordinator, primary responsibility is to work with internal team members, and customers on assigned accounts and coordinate all activities related to but not limited to quoting, scheduling, budgeting, delivery and installation, deficiency follow-up and resolution. The Project Coordinator is to keep the project and all related processes running smoothly and communicate to the stakeholders. As a full-service commercial office furniture company projects consist of scheduling the installation of office furniture with our internal or external installation crews.

Essential Job Functions:

· Initiate and maintain contact with Customer on all aspects of Order/Project as soon as the quote has been converted to an official order.

· Review of all order information and confirm the order’s current scope; bring any issues to account executive attention as soon as possible.

· Monitor order status & perform customer service functions for all day-to-day and project orders.

· Expedite manufacturers/suppliers as required to meet customer required project dates.

· Process all order/project change orders following Change Order Process

· Schedule all deliveries and installations through the Hedberg Scheduler or alternative approved scheduling program.

· Schedule delivery and installation of projects with appropriate teams. Includes answering phones to receive customer/delivery calls

· Ensure complete delivery and installation package is forwarded to Installation Department and/or awarded subcontractor 5 business days prior to job start.

Reports and Deliverables:

· Create and maintain a punch-list based system on client walk through and issue a customer survey post installation to rate performance.

· Verify all order/project delivery/installations have been completed per specification and have completed signed Delivery Tickets. Partial installations will require alternative proof of installation that must be maintained.

· Close out all orders to initiate invoicing process within 5 business days of the completed phase/project.

· Complete monthly review of Customer Order Status Report & update all outstanding order issues for accounting.

· Collect all work Time Sheets and Works Orders to be billed towards a customer and/or to a project.

· Establish project budgets and calculate project final costs.

• Complete and maintain Project Schedule/Status Reports for all projects keeping sales and client well informed.
• Including other duties assigned.

Project and Team Meetings:

· Schedule and conduct project planning/ phasing Meetings (pre-install) with Sales Exec, Designs, Operation teams, and monitor activity/progress on a regular basis.

· Participate in review meetings with the Sales Team / Account Executive.

· Available to resolve installation issues during non-regular working hours – via cell phone.

· Participate in Department meetings to further develop the department objectives.

· Support all initiatives with respect to Health and Safety in the workplace and on customer installation sites, which includes review our health and safety policy on a quarterly basis.

Core Competencies:

· Ability to multi-task and to be flexible is extremely important.

· Strong organization skills and time management skills.

· Strong oral and written communication skills.

· Ability to mentor and help lead project coordinators.

· Critical thinking to make decisions and solve problems.

· Be able to work as part of a team.

· Accuracy and high attention to detail.

Qualifications and Experience:

· Coordination and administrative experience; minimum 5 years’ experience

· High School Diploma minimum, post-secondary education .

· Proficient in Hedberg, training offered.

· Excellent working knowledge of current Microsoft Office including Excel, Outlook, and Word.

· Experience with customer interfacing, both internal and external clients.

· Experience with Office Furniture and related services is helpful.

· Experience in Project implementation.

· Strong administrative skills with sharp attention to detail.

· Excellent organizational skills.

· Excellent problem-solving skills & multitasking capabilities.

· Knowledge of Hedberg Order Fulfilment and Order tracking Process.

· Strong leadership skills and ability to perform well in a team environment.

Working Conditions:

· Primarily based out of Workforce Solutions Showroom office.

· Travel to Warehouse or client site required.

Physical Demands

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

· The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, vision, peripheral vision, depth perception and ability to adjust focus.

EEO Statement

Barefield Workplace Solution, Inc. dba Workplace Solutions is an Equal Opportunity employer committed to in the workplace. All qualified applicants will receive consideration for employment without regard to , , , , , , , protected veteran status or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify the Office of Human Resources.