Project Manager Process Optimization

Job DescriptionJob Description

Position Summary:

The Project Manager Process Optimization is responsible for leading complex, cross-functional projects and driving strategic initiatives to enhance organizational efficiency, optimize processes, and foster a culture of continuous improvement and operational excellence. This position also champions the adoption of project, continuous improvement, and change management best practices across the organization.

Essential Duties and Responsibilities:

Project Management:

• Lead end-to-end corporate project delivery, ensuring alignment with business goals, scope, timeline, and budget while managing cross-functional stakeholder expectations.
• Develop comprehensive project plans, including accurate project requirements, KPIs, scope, risk mitigation strategies, and contingency plans to address project challenges proactively.
• Monitor projects throughout the project lifecycle and conduct post-implementation reviews to confirm that project outcomes were achieved and provide actionable recommendations for improvement.
  • Facilitate project-related meetings, promoting cross-functional collaboration and alignment.
• Administer and audit the project management platform (e.g., ClickUp), ensuring accurate data, consistent workflows, and compliance with organizational policies.

Continuous Improvement/ Process Optimization:

• Lead organization-wide process optimization initiatives using Lean Six Sigma methodologies, ensuring alignment with corporate strategy and measurable business outcomes
• Collect, analyze, and interpret data to evaluate project and initiative impact and process efficiency.
• Develop dashboards and reports to track key performance indicators (KPIs) to promote visibility to project/initiative outcomes, trends, and opportunities for ongoing improvement.
• Collaborate with cross-functional project teams to design and implement frameworks, project assessment tools, and procedures to promote alignment with PMBOK, Agile, and Lean Six Sigma best practices while accounting for organization-specific factors.
• Collect and analyze stakeholder feedback to enhance decision-making and improve project outcomes.
• Integrate process enhancements into department new employee training materials.

Change Management and Stakeholder Engagement:

• Champion the use of proven change management methodologies (e.g., ADKAR) to drive adoption of new processes, mitigate resistance, and sustain positive outcomes.
• Support the design and implementation of communication strategies that address stakeholder concerns, and build awareness, engagement and support for new processes or technologies.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications:

• Bachelor’s degree in business administration, healthcare management, or related field.
• Project Management Professional (PMP) certification, and minimum 3 years’ experience leading projects.
• Minimum Lean Six Sigma Green Belt (LSSGB) certification () or 3-5 years’ experience leading process improvement initiatives and providing data analysis and insights.
• Change Management certification (e.g., Prosci) .
• Minimum 5 years project management or process improvement experience, preferably in the healthcare industry.

Skills and Abilities:

• Project Management Execution: Demonstrated ability to gather requirements, plan, execute, and manage projects from initiation to completion, including scope, schedule, budget, resource management, and stakeholder alignment.
• Project Management and Continuous Improvement Methodologies: Advanced understanding of methodologies such as PMBOK, Agile (Scrum), and Lean Six Sigma, with the ability to tailor and apply them effectively across operational projects and initiatives.
• Continuous Improvement Mindset: Dedicated to evaluating and improving project management processes, plus leveraging Lean Six Sigma tools and methodologies to drive operational excellence.
• Problem-Solving and Root Cause Analysis: Strong aptitude for identifying challenges, analyzing root causes, and implementing innovative, sustainable solutions to enhance operational efficiency and effectiveness.
• Data Analytics and Decision-Making: Proficient in data collection, analysis, and visualization using tools like SQL, Excel, and dashboards to identify trends and drive data-informed decisions that improve processes and project outcomes.
• Technical Proficiency: Skilled in using project management platforms (e.g., ClickUp) for workflow optimization, as well as facilitation tools (e.g., Miro, Menti) to collect feedback and enhance engagement.
• Communication: Exceptional verbal and written communication skills to clearly convey project plans, progress, and outcomes to diverse stakeholders, ensuring alignment and transparency.
• Interpersonal Collaboration and Leadership: Skilled in leading cross-functional project teams and building relationships to foster collaboration and ensure project/ initiative success.
• Change Management: Ability to leverage change management methodologies (e.g., ADKAR), to support organizational change and promote successful adoption of new processes and technologies.
• Adaptability and Flexibility: Ability to learn and support the adoption of new tools, technologies, and methodologies to meet evolving organizational needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of , , , , family or marital status, or expression, , , physical and mental ability, political affiliation, , , , socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating and preserving a culture of , equity and .