Project Manager - Implementation

Job DescriptionJob Description

The Implementation Project Manager is responsible for steering projects to successful completion while leading an internal project team. Success is defined by the Key Performance Indicators (KPIs) of client satisfaction, billable utilization, velocity, and efficiency. This role involves working with a diverse range of financial institutions, primarily banks and credit unions. The ideal candidate will have a proven track record of exceeding client expectations, strong leadership and communication skills, and the ability to influence outcomes without direct reporting authority over project stakeholders or team members.

Essential Functions/Job Duties

• Project Planning: Define, develop, and maintain detailed project plans to guide the project's progress and ensure timely delivery.
• Pod Management: Lead and manage a dedicated pod of implementation team members, including Business Process Architects, Implementation Analysts, Trainers, etc. Ensure cohesive teamwork and effective collaboration within the pod. Project Manager is accountable for driving the billable work, efficiency, quality and velocity of the implementation team members
• Budget and Schedule Management: Oversee and manage the project budget and schedule to ensure that project milestones are met within financial and time constraints. This includes updating and maintaining the project health based on the schedule adjustments.
• Client Relationship Management: Maintain and manage strong positive relationships with clients throughout the project lifecycle, ensuring their needs and proper expectations are met.
• Documentation Management: Prepare, distribute, and maintain comprehensive project documentation to ensure transparency and track progress. This includes (but is not limited to): project schedule, project recap notes, project Issue communication, communication plan, user acceptance testing plan, production roll-out strategy, etc.
• Performance Measurement: Use appropriate tools and techniques to measure and assess project performance, ensuring alignment with KPIs and project goals for the Baker Hill and Client project teams. Project Manager will use reports and dashboards to show progress, review/update tasks and hold client and team accountable.
• Risk Management: Conduct risk assessments to identify potential project risks and develop strategies to mitigate and manage these risks.
• Resource Allocation: Ensure the availability and optimal allocation of resources within the pod to meet project requirements and deadlines daily within pod meetings.
• Escalation Management: Oversee and address escalations related to projects, client concerns, team dynamics, processes, and project tools, ensuring timely and effective resolution.

Skills/Qualifications Required

• 3-5 years experience in project management, particularly in implementation or client facing roles
• Project Management Knowledge and Expertise: Familiarity with project management methodologies and best practices for Software as a Service (SaaS) Implementations. Demonstrated capability to manage multiple concurrent projects successfully.
• Industry Experience: Prior experience in Software as a Service (SaaS) is advantageous but not required.
• Implementation Process Knowledge: Demonstrated experience in driving process improvements for client implementations.
• Communication Skills: Exceptional written and oral communication skills, including the abilities to effectively present and engage in public speaking.
• Client Interaction: Proven ability to communicate effectively with clients, ranging from end users (technical and business) to C-suite executives, as required.
• Software Proficiency: High proficiency in Microsoft Office, Salesforce, and Project Management tools.

Education: BA/BS in Business Administration or related technical field required

This position will report to our Carmel, IN office. This role does not have any supervisory or management responsibilities.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time as business needs evolve.