Project Manager, Commercial Initiatives

Job DescriptionJob DescriptionThe Project Manager – Commercial Initiatives performs a variety of functions with significant focus on customer onboarding to enhance the customer experience and enable faster solutions and decision making. The Project Manager – Commercial Initiatives will become the primary owner of the onboarding activities for new clients, including all services and product needs. Responsibilities

• Lead customer implementations: increase speed to revenue in customer onboarding through both internal and customer facing engagement. Develop efficient workflows between various departments to ensure best-in-class customer experience
• Increase enterprise dependency on BioTouch technology stack (Netsuite, HubSpot, Wrike, etc.) for all eligible commercial processes to streamline data collection and distribution.
• Work collaboratively with all departments including receiving, staging, production, inventory management, continuous improvement, finance, and distribution to maintain high customer service levels.
• Maintains customer confidence and protects business operations by keeping information confidential.
• Other duties as assigned.
• Key Competencies:
  • Project Management, Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence

Required Skills

• Bachelor’s degree 
• 5+ years managing large-scale commercial projects

• Strong attention to detail and technical skills
• Must have the highest level of proficiency in advanced Excel skills, including working with large data sets, using pivot tables, V-lookups
• Experience with project management software   
• Experience with relational databases
• Experience with warehouse managed inventory is

• Experience with One World, NetSuite or Oracle ERP systems
• Proficient in Microsoft Office products, Word, PowerPoint, Excel
• Ability to work onsite 8:00 am- 5:00 pm Monday thru Friday
• All prospective employees must pass a background and drug check
• Ability for travel to other locations (<25%)

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.