Project Manager

Job DescriptionJob Description

NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile and video solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations.   

Job Summary 

The Project Manager leads the onboarding and implementation of managed services for NRTC member organizations. This role ensures project success through cross-functional collaboration, clear communication, and proactive risk management. Reporting to the Service Implementations Manager within the PMO, the Project Manager manages multiple concurrent projects requiring external coordination with broadband members and internal collaboration across diverse departments. This position directly supports member satisfaction, revenue onboarding, and the long-term scalability of NRTC’s managed services portfolio. 
 
Project Managers typically manage 8–12 concurrent implementation projects—sometimes more during peak periods. Each project requires external coordination with broadband member organizations and internal coordination across multiple departments and sometimes business units, including technical, financial, and support teams. PMs are accountable for service readiness, stakeholder alignment, and the successful launch of complex managed service solutions. This role directly supports member satisfaction, revenue onboarding, and the long-term scalability of NRTC’s managed services portfolio. 

Responsibilities  

• Utilize standardized project management processes, templates, and tools to ensure structured execution and track project progress

• Lead project work with internal teams, maintaining an engaged, collaborative, and motivating approach

• Collaborate with Members to meet milestones and deadlines, reflecting NRTC’s member-driven values

• Identify, mitigate, and manage project risks proactively

• Manage communications and reporting for diverse stakeholders, including project teams, PMO, internal departments, and Members

• Contribute to continuous improvement by sharing lessons learned and updating project management templates and practices

• Research and apply industry best practices to enhance project delivery

• Track deliverables, prevent scope creep, and maintain schedule and budget compliance

• Coordinate cross-functionally to align complex implementation timelines

• Facilitate knowledge transfer post-launch and document lessons learned

• Support change management by identifying adoption barriers and facilitating training and communication

• Define and track KPIs to measure project success and member satisfaction

• Balance member expectations, technical feasibility, and organizational priorities with sound judgment

• Provide mentorship to peers

• Perform other duties as assigned

Qualifications 

Knowledge, Skills, and Abilities  

• Strong command of project management frameworks (e.g., PMBOK) applied to real-world projects

• Proven success managing multi-phase, externally facing technical projects under critical timelines 

• Positive, professional communication skills with internal and external stakeholders

• Collaborative leadership style that motivates teams to meet aggressive goals 

• Highly organized with the ability to manage multiple competing priorities in a fast-paced environment

• Member-first mindset aligned with cooperative principles

• Quick adaptability to evolving tools and project management technologies

• Experience in rural broadband, telecom, or member-owned organizations

• Commitment to continuous improvement through applying emerging best practices

Minimum Education and Experience  

• Bachelor’s degree or equivalent experience in project management, business, IT, or related field 

• 3–5 years managing technical projects in service delivery or telecom environments

• PMP certification or equivalent

• An equivalent combination of education and experience may be considered

Physical Demands 

• Work is typically performed in a remote office setting

• Occasionally travel may be required (up to 10%)
  
  Disclaimer:  The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position.  It is not intended to be an exhaustive list of required responsibilities, duties and skills.  The order in which responsibilities, duties and skills are listed is not significant. 
  
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Company DescriptionNRTC – Member Driven and Technology Focused
NRTC provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next- energy, grid intelligence, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process.

Mission
NRTC provides solutions that help our telecommunications and electric members bring all of the advantages of today’s evolving technology to rural America

Vision
We will be our members’ most trusted technology partner

Values
Our members are our reason for being
We put the needs of our members first.
We focus on delivering impactful solutions to them.
Our team is the foundation of our success
We trust each other. We cooperate with each other.
We unite to accomplish our goals together.
Our passion is supporting rural communities
We are dedicated to our members and the communities they serve.

IDEA Committee
At NRTC, we are committed to , , Equity and Awareness in the broadest sense to honor our company values. We believe an inclusive work environment provides an atmosphere that allows all employees to attain their greatest potential and achieve the greatest benefits for our Members. The IDEA Committee is committed to furthering a supportive and welcoming workplace environment in which employees of all backgrounds and demographic characteristics can productively and cohesively work together.

Total Rewards
We are proud to offer our employees an appealing total rewards package including competitive pay and a matching 401(k) plan, along with medical (with HSA contributions from NRTC), dental, vision, and short/long term insurance. We also offer 12 paid company holidays, paid-time off and paid training, as well as an employee assistance program, discounted wireless plan, and so much more.

Growth and Development
At NRTC, we pride ourselves in promoting from within and developing careers through our mentorship, Educational Assistance programs, NRTC University webinars, and a learning management platform. Most of our positions are posted internally first, where we give our existing employees the opportunity to elevate their careers. NRTC also provides a mentorship program that helps employees find experienced mentors who can lead them on their professional journeys. Our educational assistance program offers an annual reimbursement of up to $5,250 per calendar year for educational costs to promote professional growth with continued education outside of NRTC. Monthly NRTC University webinars are hosted to educate our employees on other business units and departments. NRTC provides a robust learning management platform including thousands of courses for continued self-education.

Transparent Leadership
Our Executive and Senior Leadership Teams provide frequent updates with our quarterly “All Hands Meetings” both company-wide and within each one of our four business units. These meetings consist of important company updates, candid financial information, employee milestones, Employee Excellence Awards, special guests, IDEA updates and on-the-spot employee Q&A. To help encourage open communication, feedback and discussions, NRTC leadership also has an “open door policy,” and conducts numerous employee surveys which allows our employees to help shape the culture and future of NRTC.Company DescriptionNRTC – Member Driven and Technology Focused \r\nNRTC provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next- energy, grid intelligence, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process. \r\n\r\nMission\r\nNRTC provides solutions that help our telecommunications and electric members bring all of the advantages of today’s evolving technology to rural America\r\n\r\nVision\r\nWe will be our members’ most trusted technology partner\r\n\r\nValues\r\nOur members are our reason for being\r\nWe put the needs of our members first.\r\nWe focus on delivering impactful solutions to them.\r\n Our team is the foundation of our success\r\nWe trust each other. We cooperate with each other.\r\nWe unite to accomplish our goals together.\r\n Our passion is supporting rural communities\r\nWe are dedicated to our members and the communities they serve.\r\n\r\nIDEA Committee\r\nAt NRTC, we are committed to , , Equity and Awareness in the broadest sense to honor our company values. We believe an inclusive work environment provides an atmosphere that allows all employees to attain their greatest potential and achieve the greatest benefits for our Members. The IDEA Committee is committed to furthering a supportive and welcoming workplace environment in which employees of all backgrounds and demographic characteristics can productively and cohesively work together. \r\n\r\nTotal Rewards\r\nWe are proud to offer our employees an appealing total rewards package including competitive pay and a matching 401(k) plan, along with medical (with HSA contributions from NRTC), dental, vision, and short/long term insurance. We also offer 12 paid company holidays, paid-time off and paid training, as well as an employee assistance program, discounted wireless plan, and so much more.\r\n\r\nGrowth and Development\r\nAt NRTC, we pride ourselves in promoting from within and developing careers through our mentorship, Educational Assistance programs, NRTC University webinars, and a learning management platform. Most of our positions are posted internally first, where we give our existing employees the opportunity to elevate their careers. NRTC also provides a mentorship program that helps employees find experienced mentors who can lead them on their professional journeys. Our educational assistance program offers an annual reimbursement of up to $5,250 per calendar year for educational costs to promote professional growth with continued education outside of NRTC. Monthly NRTC University webinars are hosted to educate our employees on other business units and departments. NRTC provides a robust learning management platform including thousands of courses for continued self-education. \r\n\r\nTransparent Leadership\r\nOur Executive and Senior Leadership Teams provide frequent updates with our quarterly “All Hands Meetings” both company-wide and within each one of our four business units. These meetings consist of important company updates, candid financial information, employee milestones, Employee Excellence Awards, special guests, IDEA updates and on-the-spot employee Q&A. To help encourage open communication, feedback and discussions, NRTC leadership also has an “open door policy,” and conducts numerous employee surveys which allows our employees to help shape the culture and future of NRTC.