Project Coordinator in London
Job Description
We are recruiting for our client based near to Heathrow, a Project Coordinator or someone with Multi Modal knowledge within a Freight Forwarding environment
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This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience
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Outline of the role:
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Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction.
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Duties Include:
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- Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo
- Order acceptance
- Operations consulting, planning & scheduling
- Service decision
- Ad hoc quotation to customers
- Urgent deliveries controlling, reporting
- Follow-up on cargo customs clearance and timely delivery
- File opening
- Pick-up arrangement
- Booking
- Booking of direct/back to back shipments with carrier
- Customer Inquiries
- Operational Job Costing
- Arrival notification to customer
- Coordination of transit shipments activities
- Receiving of customer’s instructions
- Cooperation with customs subcontractor and control on its activities
- Provide Track & Trace info
- Irregularity management/handling within his/her responsibility
- Assure Temporary import / export files controlling / letters submitting.
- Maintain area standard operational processes
- Ensure customer retention and customer satisfaction
- Provide forwarding / logistic support to sales
- Provide performance on operational excellence and initiate corrective measures
- Assure operational excellence within his/her responsibility
- Assure the correct and full use of operation enabling applications
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Requirements & Skills
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Knowledge (air / logistics / SCM) preferably in Projects – Oil & Gas, mining, energy sectors.
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Communication & Interpersonal skills
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Customer minded
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Educational background & work experience
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Preferable Operational industry experience
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Preferably international working experience
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skills: Fluent in English