Programme Manager (Perm/Contract) in London
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Job Description
Location - Portsmouth/London \n We are seeking a Programme Director to lead a business-critical enterprise transformation programme , with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. \n\n This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations.
\n\n Key Context: \n The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers . This transformation will streamline real-time job instruction delivery , eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. \n\n Key Responsibilities: \n Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions.
\n Lead workflow modernisation for field service operations — ensuring successful migration from Click to Salesforce FSL. \n Serve as the programme sponsor interface with C-Level executives — ensuring alignment, escalation, and governance at the highest level. \n Manage overall programme governance , reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy.
\n Drive measurable business outcomes — spanning process design, data strategy, field adoption, change management, and business readiness . \n Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. \n Own risk, issue, change, and dependency management across a highly integrated technology environment.
\n Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. \n Navigate and influence complex stakeholder landscapes , from field operations through to boardroom. \n\n Required Experience: \n Proven track record of delivering Salesforce transformation programmes , including Field Service Lightning (FSL) / Field Service Platform (FSP) – essential .
\n Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. \n Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud . \n Significant ERP implementation experience , ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered.
\n Strong understanding of CRM/ERP integration points , enterprise architecture, and data interdependencies. \n Delivery leadership in complex international environments (FTSE 250 / Fortune 500 ). \n Experience working with System Integrators and multi-vendor delivery models .
\n\n Leadership & Personal Qualities: \n Gravitas to operate at Executive and Board level . \n Strong blend of strategic vision and hands-on delivery focus . \n Highly structured and disciplined in programme governance, financials, and reporting .
\n Excellent stakeholder engagement, influencing and negotiation skills . \n Calm under pressure, resilient in high-ambiguity environments . \n Inclusive, empathetic leadership style with a focus on collaboration and trust .
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