Programme Manager - Business Operations in London
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Job Description
Programme Manager, Business Operations
About the Role
My client, a next- data infrastructure business backed by record-breaking funding, is seeking a Programme Manager to oversee internal business operations across the end-to-end Lead-to-Load (L2L) process - from customer commitment through to deployment and post-handover support.
This role ensures customer projects move smoothly through each phase of the business, coordinating between commercial, finance, operations, and delivery teams. You’ll own the process that turns a signed deal into a delivered service - managing programme visibility, tracking dependencies, and ensuring the right resources, budgets, and equipment are in place.
While project managers drive day-to-day deployment, you’ll maintain strategic oversight - connecting the dots between business functions to keep programmes on time, on budget, and fully aligned with company objectives.
Key Responsibilities
Programme Oversight & Governance
• Own the end-to-end Lead-to-Load (L2L) process across sales, operations, finance, and delivery functions.
• Maintain visibility of all active and upcoming programmes — ensuring dependencies, milestones, and risks are clearly tracked.
• Oversee commercial readiness, procurement, and logistics to ensure infrastructure and equipment are available to meet deployment schedules.
• Support leadership with accurate reporting, dashboards, and KPI tracking across all programmes.
Business Operations & Coordination
• Drive cross-functional collaboration between Sales, PMO, Procurement, Finance, and Operations teams.
• Manage the flow of information, approvals, and handovers between internal stakeholders.
• Track purchasing, delivery timelines, and financial forecasting for ongoing and planned deployments.
• Identify process improvements to enhance efficiency and operational readiness.
Capacity & Planning
• Work with internal teams to align customer demand with available capacity and delivery timelines.
• Support resource and financial planning to ensure business preparedness for upcoming projects.
• Proactively flag constraints or risks related to procurement, delivery readiness, or internal capacity.
About You
• 5+ years’ experience in programme or business operations management, ideally within technology, infrastructure, or large-scale delivery environments.
• Proven ability to manage cross-functional programmes from initiation to completion.
• Strong organisational and stakeholder management skills — able to coordinate multiple workstreams and maintain executive-level visibility.
• Experience in procurement tracking, financial oversight, and operational process management.
• Skilled in programme reporting tools (Sheets, Power BI, Asana, or Jira).
• Commercially aware, process-driven, and comfortable working in a fast-paced, scaling environment.
Nice to Have:
• Experience supporting infrastructure or technology delivery (data centre, cloud, or network environments).
• Familiarity with CRM, procurement, and project tracking systems (HubSpot, Wrike, or similar).
• Exposure to capacity planning or resource management.
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