Program Operations Manager in Frederick

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Job DescriptionJob Description

Job Title: Operations Manager

Industry: Education / Youth Enrichment

Location: Silver Spring, MD

Assignment Type: Direct Hire (Full-Time, Permanent)

Pay: $100,000 – $110,000 annually (depending on experience)

Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM, on-site

Note: This role requires on-call availability during summer program weeks (approximately June 22–August 22).

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Our client is a growing education services organization that inspires children through hands-on learning experiences. Their mission is to make STEM concepts fun, accessible, and engaging for students through after-school programs, workshops, camps, and special events.

Job Description:

We’re seeking an experienced Operations Manager to oversee the day-to-day logistics of multiple education programs. This individual will manage scheduling, recruiting, training, and performance evaluation for instructional and support staff while ensuring seamless execution of all programs. The ideal candidate will bring strong leadership, organizational, and communication skills, with the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Oversee all operational logistics for after-school, camp, and special programs.
• Manage and support instructional teams, including hiring, onboarding, training, and performance feedback.
• Create and maintain staff schedules, ensuring appropriate coverage across all locations.
• Lead recruitment efforts including job postings, interviews, and new hire coordination.
• Foster a positive, collaborative office culture and plan occasional staff engagement activities.
• Monitor quality control for programs and serve as a point of contact for escalated issues from parents or schools.
• Maintain compliance with company policies, background checks, and documentation standards.
• Provide operational support and troubleshooting during high-volume summer months (must remain available for on-call needs during June–August).

Qualifications:

• 5+ years of operations management experience, preferably in education, youth programs, or related fields.
• Experience with staff scheduling, training, and performance management.
• Proficiency in Microsoft Office and Google Workspace (especially Excel and Sheets).
• Strong communication and organizational skills.
• Ability to remain flexible and solution-oriented during peak program periods.

Additional Details:

• Reports directly to the organization’s President.
• Team size: approximately 6 internal staff and 100+ seasonal instructors.
• Interview process includes one virtual interview followed by an in-person office visit.

Perks:

• Competitive salary with room for growth.
• Paid time off, holidays, and sick leave.
• Partial employer contribution toward health insurance.
• Supportive, mission-driven work environment that values creativity and collaboration.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to , , , , , , , , genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request

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