Program Manager in Windsor

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Job Description

Job Title / Role: Program Manager

Key Skills: Business Growth, Optimize Profitability, Maximize Customer Satisfaction.

Experience: 15+

Location: Windsor, CT

Shift: General.

Mode: On-Site.

We at Coforge are seeking “Program Manager” with the following skill set:

• The Program Manager is responsible for developing and managing strategic client relationships to drive business growth, optimize profitability, maximize customer satisfaction, and reduce attrition.
• This role requires a proactive leader who can balance commercial objectives with operational excellence.

Key Responsibilities:

• Own end-to-end client engagements to meet and exceed revenue and margin targets through strategic planning and relationship management.
• Analyse performance metrics and implement initiatives to improve financial outcomes and profitability.
• Lead the delivery of exceptional customer service experiences, ensuring high CSAT scores through ongoing engagement, feedback loops, and actionable insights.
• Regularly monitor customer satisfaction scores and implement corrective actions to enhance client loyalty and retention.
• Track and minimize customer attrition by identifying root causes, proactively addressing client concerns, and deploying retention strategies.
• Present quarterly business reviews to internal stakeholders and clients focused on key KPIs: revenue, margin, CSAT, and attrition.
• Collaborate with cross-functional teams (Sales, Operations, and Product) to deliver solutions aligned with client needs and business goals.
• Required Skills and Competencies Proven track record of consistently delivering and growing client revenue streams.
• Strong financial acumen with experience managing profit margins in client-facing operations.
• Expertise in customer satisfaction measurement and improvement, including CSAT implementation and analysis.
• Demonstrated ability to reduce attrition through engagement strategies and retention planning.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with a data-driven approach to decision-making and continuous improvement.

• Seniority Level
• Director
• Industry
• IT Services and IT Consulting
• Medical Equipment Manufacturing
• Employment Type
• Full-time
• Job Functions
• Project Management
• Skills
• Global Account Development
• Service Delivery
• Global Delivery
• Client Services
• Project Delivery
• Customer Engagement
• Customer Satisfaction (CSAT)
• Stakeholder Engagement
• Client Relations
• Account Management

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.