Program Manager Perinatal Services in Johnson City

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Job DescriptionJob DescriptionBenefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Under the direction of the Deputy Director, the Program Manager is responsible for the planning, implementation, oversight, and evaluation of assigned perinatal and maternal and infant health programs. This position ensures all required components of contracted programs are carried out in accordance with funder requirements, organizational goals, and community needs.

The Program Manager provides leadership and supervision for program staff, including the Community Health Worker (CHW) Coordinator and Community Health Workers (CHWs), and ensures high-quality service delivery through a team-based, trauma-informed, and community-centered approach. The Program Manager also serves as a key liaison to subcontracted service providers and community partners and represents the organization in a professional capacity throughout the Network region.

This is a mid-level management position with responsibility for both strategic program oversight and hands-on operational leadership.

Key Responsibilities


Program Administration & Oversight

• Manage the development, implementation, and monitoring of annual program work plans in collaboration with staff, subcontractors, and community partners.
• Ensure timely, accurate completion and submission of all required monthly, quarterly, annual, and ad hoc reports.
• Monitor program performance, service delivery, and outcomes; conduct annual reviews and recommend program modifications based on data, community feedback, and identified needs.
• Serve as liaison to subcontracted service providers, including negotiating essential agreements, monitoring progress toward targets and milestones, and addressing performance or compliance issues.
• Facilitate meetings with subcontractors, community agencies, and county departments to provide program updates and assess progress.
• Assist with research activities and support the preparation and development of grant applications, as needed.

Supervision & Team Leadership

• Provide direct supervision and support to the CHW Coordinator and assigned program staff.
• Ensure effective supervision of CHWs, including oversight of case management practices, documentation, and service planning.
• Identify staff training and professional development needs and ensure access to appropriate perinatal health, outreach, and service delivery training.
• Promote a collaborative, accountable, and supportive team culture.

Community Health Worker Program Oversight

• Oversee CHW service delivery for short- and long-term clients, including high-risk clients and situations.
• Ensure regular case review processes are in place, including review of client reports, service plans, and aggregate caseload data.
• Review monthly caseload analyses and trends with supervisory staff to inform program planning and quality improvement.
• Support outreach strategies to reach women of reproductive in communities identified as high risk for poor birth outcomes.

Community Engagement & Education

• Conduct community outreach to promote the organizations mission, perinatal health programs, and supportive services.
• Attend meetings and events across the Networks service area to support county-specific initiatives and represent agency programs.
• Conduct or coordinate community and professional education sessions related to prenatal, preconception, inter-conception, and perinatal health.
• Conduct focus groups, consumer surveys, and provider surveys to assess maternal and child health needs.
• Coordinate program-specific initiatives, such as smoking cessation activities, as assigned.
• Provide client education and referrals through the organizations information phone line and Network programs, as needed.

Areas of Expertise

• Knowledge of maternal and child health issues and the organization and delivery of health and human services.
• Experience with community-based outreach, education, and case management models.
• Familiarity with public health insurance programs and community supportive services.
• Experience supervising staff engaged in outreach, education, and client support.
• Strong written and verbal communication skills.
• Proficiency with computer systems, databases, and reporting tools.

Minimum Qualifications

• Bachelors degree in human services, nursing, social work, public health, or a related field required; clinical licensure (RN/PHN, LCSW) .
• Minimum of two years of supervisory and program management experience.
• Experience working with high-risk populations and community-based service delivery.
• Ability to work independently and collaboratively as part of a team.
• Ability to work flexible hours, including some evenings.
• Reliable personal vehicle, valid drivers license, and insurance; no travel restrictions.
• Demonstrated dependability and professionalism.

Qualifications


A Public Health Nurse (PHN) or Registered Nurse with a Bachelors Degree in Nursing (BSN) or a Licensed Clinical Social Worker (LCSW) with experience in public health.

Experience with community organization, and clinical case management (focused on individual and family).

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