Program Manager in Nashville

Job DescriptionJob Description

A Program Manager is a strategic leadership position that oversees a group of related projects and initiatives to achieve the long-term goals of this nonprofit organization. This requires managing interdependencies, resolving roadblocks, and ensuring the different teams work smoothly together to produce effective outcomes.

1. Service Delivery & Program Execution

• Coordinate Multi-Service Logistics: Manage the day-to-day scheduling and deployment of services.
• Intake & Case Assessment: Oversee the initial screening process for seniors requesting help, assessing their physical, emotional, and technological needs to prioritize services.
• Quality Assurance: Monitor service delivery to ensure it aligns with the organization's mission.  

2. Risk Management & Compliance

• Safety & Vetting Oversight: Enforce strict compliance policies, including ensuring that every volunteer clears background and abuse registry checks before entering a senior's home.
• Home Modification Safety: Review and sign off on minor home modification plans (like grab bars or ramps) to ensure they meet standard safety guidelines and landlord permissions if renting.
• Data Privacy (HIPAA & Legal): Maintain strict confidentiality protocols for seniors' sensitive health data, legal documents, and financial records.

 3. Volunteer Integration & Community Liaison

• Volunteer Deployment: Partner closely with the Volunteer Coordinator to match trained volunteers with appropriate senior needs.
• Partner Relations: Act as the primary operational point of contact for external partners, including partnering churches, senior centers, medical clinics, and pro bono legal groups.

 4. Data Tracking & Impact Reporting

• Metrics & Outcomes Management: Track key performance indicators (KPIs), such as the number of seniors served, home accidents prevented, or technology kits distributed.
• Grant Reporting Data: Compile qualitative stories and quantitative data for the Executive Director to use in grant applications and donor impact reports.

\nCompany Description

Position effective Date: January 2027

Company DescriptionPosition effective Date: January 2027