Program Manager - IT Operations in Phoenix

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Job DescriptionJob DescriptionTitle: Program Manager - IT Operations
Location: Remote | 8am-5pm MST
Job Type: Contract (12 months)
Compensation: $55.00 - $65.00 per hour
Industry: Renewable Energy

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About the Role
We are seeking an experienced Technical Program Manager to lead and deliver complex IT Operations programs for a leading provider in the renewable energy sector. This role focuses on driving cross-functional initiatives that enhance IT infrastructure, security, management, and enterprise systems. You will play a key role in ensuring operational excellence and supporting technology-driven growth in a fast-paced, high-impact environment. Job Description
As a Technical Program Manager, you will oversee IT Operations programs from initiation through delivery, ensuring scope, timelines, risks, and dependencies are effectively managed. You will serve as the primary program owner for initiatives spanning Service Desk, Infrastructure, Security, , Applications, and Enterprise Systems teams.
Key responsibilities include:

• Lead and manage IT Operations programs, ensuring alignment with organizational strategy and technical standards.
• Plan, track, and execute projects involving platforms such as ServiceNow, Okta, Google Workspace, endpoint management tools, and security technologies.
• Translate business requirements into actionable project plans, technical milestones, and delivery schedules.
• Own program governance, including status reporting, executive updates, risk mitigation, and decision tracking.
• Drive ServiceNow-related initiatives, including module implementations, integrations, workflow optimization, and platform upgrades.
• Coordinate and access management (IAM) projects, including Okta deployments and security controls.
• Support cloud and collaboration platform projects, including Google Workspace administration and security posture improvements.
• Collaborate with Information Security teams on audits, compliance efforts, and remediation programs.
• Manage vendor engagements, Statements of Work (SOWs), and deliverables.
• Identify and mitigate program risks and dependencies across people, processes, and technology.
• Facilitate planning sessions, technical design reviews, retrospectives, and stakeholder workshops.
• Maintain program documentation and act as a trusted advisor to IT leadership through data-driven reporting.

Qualifications
Required Qualifications

• Bachelors degree in Information Technology, Computer Science, Business, or related field, or equivalent experience.
• 5+ years of experience managing technical programs or projects within IT Operations or Enterprise IT environments.
• Hands-on experience with ServiceNow implementations and platform upgrades.
• Proven experience delivering IT projects across multiple technical domains (Service Desk, Infrastructure, , Security, Applications).
• Working knowledge of IAM platforms such as Okta, including lifecycle management and access controls.
• Experience supporting cloud productivity platforms, particularly Google Workspace.
• Strong understanding of IT Operations processes, including incident, problem, change, and service delivery models.
• Ability to manage cross-functional stakeholders and competing priorities in a fast-paced environment.
• Strong communication skills for presenting program status and risks to technical and non-technical audiences.
• Experience managing vendors and Statements of Work (SOWs).
• Proficiency with project management methodologies (Agile, Waterfall, or hybrid).

Qualifications

• Experience supporting Information Security initiatives, including audits and compliance programs.
• Familiarity with endpoint management or device lifecycle programs.
• Experience integrating workflows between ServiceNow and other enterprise systems.
• Knowledge of ITIL best practices; ITIL certification a plus.
• Project management certifications such as PMP, PgMP, CSM, or SAFe.
• Experience in large, distributed, or high-growth enterprise environments.
• Ability to influence without authority and drive alignment across technical and business teams.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Experience supporting executive-level reporting and strategic planning within IT Operations.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your familys needs. For details, please review the DAHL Benefits Summary:https://www.dahlconsulting.com/benefits-w2fta/. How to Apply
Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once weve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

#ZR
#IT.IndeedCompany DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.