Program Manager in Glendale

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Job Description

Growing law firm in the Los Angeles area, considered a powerhouse in the field of plaintiff's side wage-and-hour class action litigation, seeks a highly qualified Program Manager to join its expanding team. The firm has a robust caseload, in federal and state courts, against regional, , and Fortune 500 companies in multiple industries. The firm has recovered millions of dollars on behalf of thousands of employees in California.

We are seeking an experienced, highly organized & results oriented individual to lead and oversee the strategic initiatives of our referral department. The ideal candidate will manage and mentor a team, design, implement and manage programs that strengthen referral relationships, optimize workflows, and support the firms’ growth objectives. This role works closely with the firm’s Operations Leadership & Business Development teams and plays a key role in shaping firm-wide growth strategy.

The Program Manager will be a proactive communicator and strategic thinker and have a deep understanding of relationship-driven business development. This individual will have ownership over referral strategy, performance metrics, and continuous improvement initiatives.

Responsibilities:

• Lead planning, execution, and delivery of the referral program, including partner engagement, onboarding, tracking and reporting, and performance optimization, with full ownership over program outcomes and continuous improvement initiatives.
• Develop and maintain program strategies, workflows, and best practices for referral volume, conversion rates, and enhance partner satisfaction.
• Serve as the primary liaison between the referral and internal teams including attorneys, pre-litigation and operations to ensure alignment and program success.
• Monitor program performance and key metrics, and actionable insights for leadership.
• Develop and deliver training resources to staff to support consistent referral handling and relationship management, including onboarding and ongoing coaching for referral team members.
• Supervise and support referral department personnel, set performance expectations, and contribute to a collaborative, high-performing team culture.
• Support the firm’s business development strategy by cultivating strong relationships with external partners and evaluating partnership opportunities, including identifying high-value referral sources and advising leadership on growth opportunities.

Qualifications:

• Bachelor’s degree in Business Administration, Project Management, or a related field is .
• 3+ years of experience in program or project management, preferably within a professional service, legal or client-focused environment.
• Proven experience managing relationship driven initiatives, client pipelines, or referral programs.
• Strong understanding of program management methodologies and program management tools.
• Excellent organizational, analytical, and problem-solving skills with the ability to manage multiple initiatives simultaneously.
• Excellent communication and presentation abilities, both written and verbal.

Job Type: Full-time

Pay: $30-$40/hourly

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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