Program Manager in Geneva
Job DescriptionJob Description
Do you have the dedication and enthusiasm to support people in
achieving their goals and advancing their lives?
Join our Team!
EMPLOYMENT OPPORTUNITY
Date: 04/09/2026
Title: Program Manager
Job Requisition No: 1814
Program: Prospect House Canandaigua, NY
Shift Schedule: Monday - Friday 8:00am – 4:30pm
Salary: Salary pay range is min. $21.47 to a max. $27.96 per hour. based on education & experience
Benefits
• 3+ weeks of Personal Time Off (PTO), first year of employment
• Sick Time and Extended Illness Bank
• 9 Paid Holidays and 1 Floating Holiday
• 401(k) with Agency match
• Voluntary Medical/ Dental/ Vision
• Employer Funded Life Insurance
• Employee Assistance Program (EAP)
• Tuition Assistance
Agency Overview
Lakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe,
affordable housing, support, and rehabilitative services to persons with mental illness as well as health
care coordination services to individuals with chronic mental and physical health challenges. We are
dedicated to helping individuals identify and achieve personally meaningful and measurable life goals,
and to realize their full potential. Lakeview seeks to create an environment of learning and development
that will lead to an engaged, motivated, and high performing team with a devotion and commitment
to client service.
Essential Job Functions Overview
With the general supervision of the Residential Program Director, performs a wide range of
administrative, training, reporting, and personnel management functions related to the day-to-day
operations of a supervised residential facility for persons with mental illness. Individual should strive to
create a healing environment that respects the perspectives and experiences of the individuals, families,
staff and communities we serve by practicing safe, respectful communication as well as respecting
individuals’ boundaries and .
Essential Job Functions
Administration:
• Provide on-going leadership in accord with an annual work plan
• Develop appropriate methods to ensure the quality delivery of services, including the
development
• and implementation of restorative service plans and the timely billing of same
• Monitor progress and respond to emergency needs and grievances in a timely
manner
• Review the program’s required documentation
• Generate necessary reports, correspondence, memos, records and forms
• Manage expenses in accord with organization guidelines
• Identify and resolve problems that may inhibit the effective and efficient delivery of services
• Supervise the planning and implementation of recreational, educational, and cultural activities
• Ensure compliance with all relevant laws and regulations
• Develop and maintain an inventory of standard residential furnishings, equipment, supplies and
food within Lakeview’s budgetary guidelines and procedures
• Conduct routine site inspections
• Transport clients to and from appointments as necessary
• Recommend residence maintenance needs to Director
• Ensure the expeditious remedy of any crisis or otherwise hazardous situation
Supervision:
• Provide daily support and supervision to direct care staff including, but not limited to,
and training of new staff, on-going assessment of staff development needs, and
recommendations of appropriate resources to meet those needs
• Prepare staff schedules, interview and hire new staff
• Provide regular and constructive feedback to staff and conduct performance reviews
• Provide guidance and support to staff through participation in the Supervisor on-call rotation
Program Planning, Development and Monitoring:
• Actively participate in meetings to include the following:
o Organization meetings
o Department and team meetings
o Case conferences
o Treatment and/or admissions and discharge planning meetings
• Through consultation with the Program Director, help develop an annual work plan
incorporating organization and department goals and standards
Experience, Education, & Physical Qualifications
Typical qualifications would be possession of a bachelor ’s degree in human services (or a related field)
and Three years of relevant experience or an associate’s degree in human services (or a related field)
and five years of relevant experience. Supervisory experience . Valid NYS Driver ’s License as
driving is an essential function of the position.
Knowledge:
Extensive knowledge of mental health issues and the psychiatric rehabilitation model; psychology,
personality, and group dynamics; the human services system; principles and practices of conflict and
crisis management; adult learning and motivation; employee supervision; household and business
management.
Skills and Abilities:
Use of contemporary office equipment, particularly a computer with word processing, database and
report generating software; researching and accessing appropriate auxiliary services; ability to
communicate effectively with diverse individuals, both verbally and in writing; to listen, understand, and
appreciate the experience of staff and ; to establish rapport and meaningful professional
relationships; to persuade, negotiate, and resolve conflicts; to work effectively under stress; to achieve
results through subordinates and maintain a professional work environment; to provide positive role
modeling; to inspire respect, confidence, and trust in and staff; to respect and maintain
appropriate confidentialities; to effectively encourage toward greater self-sufficiency; to
perceive and describe changes in behavior; to generate and maintain accurate records and reports as
required; to review staff performance, reports, and paperwork objectively for quality and compliance;
to seek, accept, and learn from peer and supervisor feedback; to manage multiple tasks and changing
priorities; to plan and implement strategies consistent with overall organization goals, objectives, and
standards; to meet deadlines regularly.
Any external candidate interested in this employment opportunity, please visit our web site at:
Lakeview Health Services, Inc. complies with the legal requirement to take affirmative action and not discriminate on the basis of , , , , , , , , or status as a protected veteran. Further, Lakeview Health Services, Inc. will not discharge or otherwise discriminate against applicants or employees who inquire about, discuss, or disclose their compensation or that of others, subject to certain limitations.
Company DescriptionLakeview Health Services, Inc. is a premier provider of a wide range of services including housing options for those we serve as well as for our community members.
Founded in 1978, Lakeview has grown from helping a few in a single community residence to serving thousands of individuals every year in a six-county area in the Finger Lakes Region in New York State. We help people work through trauma to find their healthiest life. We support those we serve to build essential life skills as well as connections within their communities as they journey their path toward overall health and recovery.Company DescriptionLakeview Health Services, Inc. is a premier provider of a wide range of services including housing options for those we serve as well as for our community members.\n\nFounded in 1978, Lakeview has grown from helping a few in a single community residence to serving thousands of individuals every year in a six-county area in the Finger Lakes Region in New York State. We help people work through trauma to find their healthiest life. We support those we serve to build essential life skills as well as connections within their communities as they journey their path toward overall health and recovery.