Program Manager EMPACT in Tempe

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Job DescriptionJob Description

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What you’ll do:

The Program Manager provides clinical leadership of assigned site and teams, implements the policies and clinical management procedures established for the facility. This position supervises clinical activities ensuring the program services are provided in accordance with policies and procedures, local, state and federal laws, regulation and licensure/accreditation standards and creates a climate which promotes quality treatment for each client. Some evening hours will be required. This position will be based out of our Tempe or Glendale office.

Essential Responsibilities:

1. Communicates the EMPACT-SPC vision and mission to staff and behavioral health recipients. Facilitates the integration of a recovery philosophy and the Principles for Persons with serious mental illness into everyday clinical practice and clinic operations.
2. Responsible for the oversight of the clinical care provided, with emphasis on coordination of care between clinical team members.
3. Oversees delivery of appropriate clinical services and ensures that the clinical staff comply with established guidelines and requirements set forth in the ADHS Provider Manuel – the RBHA, Edition, R9-21, applicable accreditation bodies, licensing, accreditation standards and other documents or entities specified by contract.
4. Conducts clinical supervision and ensures the delivery of clinical supervision by the Clinical Coordinators meet all requirements.
5. Provides staff opportunities for professional growth by encouraging employees to attend in-services, seminars and workshops within budgeted parameters and coordinates departmental in-serves training.
6. In conjunction with assigned supervisor, uses qualitative and quantitative outcomes and process data to initiate performance gaps, initiate training, mentoring or performance improvement activities to assist individual clinicians and/or clinical teams to deliver quality behavioral health care.
7. Communicates operational barriers, including service development/network issues, to the appropriate staff.
8. Recruits, screens and hires appropriate clinical staff in conjunction with Human Resource Department.
9. Reviews and completes responses to all RFP/RFI in conjunction with the Regional Director and Medical Director, if appropriate.

Additional Requirements and Responsibilities:

1. Maintains 24 hours/day, 7 days/week availability for clinical needs; appoints a designee in the event of non-availability.
2. Meets a production requirements and maintains satisfactory punctuality and attendance as set on the work schedule.
3. Follows policies and procedures as established by EMPACT-SPC, OBHL and DBHS with regards to service delivery.
4. Ensures best practices are implemented and used by clinical teams.
5. Responds to request by RBHA in timely fashion and by given deadlines.
6. Other related duties as assigned.

What you’ll provide:

• Associate or Independent Licensure with AzBBHE required.
• Master's degree in behavioral health related field .
• Two years of work experience in Behavioral Health required.
• Experience in supervisory/management and program development .
• Experience with AHCCCS ACC Plans .
• Prior experience within RBHA System or similar/Community Mental Health.
• Clear and effective communication.
• Strong customer service.
• Problem solving and analytical skills.
• Documentation skills
• Conflict resolution
• Must be 21 years of or older at time of employment.

What we’ll offer:

(Full-time employees)

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company paid Life/AD&D and Long Term
• Voluntary additional Life and Short-term
• Tuition Reimbursement
• Elder Care assistance
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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