Program Manager in Bend

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Job DescriptionJob Description

Location: Bend, Oregon - In Person

Status: Full-Time

Benefits: Competitive Salary, 401(k), Health Insurance, Generous Paid Time Off

Direct Reports: House Monitor(s), Case Manager(s), Peer Support Specialist(s)

At Shepherd’s House Ministries, we believe in meeting people exactly where they are—with compassion, dignity, and grace. We offer food for the hungry, shelter for the homeless, and supportive programs for individuals facing life-controlling challenges. Our mission is to break cycles of pain by healing hearts and transforming lives.

We create grace-filled environments where every person is welcomed, valued, and encouraged to pursue meaningful life change at their own pace. Through supportive services, innovative programs, and a deeply caring team, we walk alongside each individual on their journey—reflecting the transformative love of God in all we do.

This position has a BFOQ to be faith aligned.

We are seeking a passionate and mission-driven Women and Children's Center - Program Manager to help expand the impact of Shepherd’s House Ministries at our Women and Children's Center location and advance this life-changing work.

This position is responsible for providing a Christ-centered, safe, structured, grace-filled and transformational long-term recovery program where residents grow, heal, and transform spiritually, emotionally, and relationally. Staff operate at high health and alignment, and all program systems, schedules, finances, and activities run with excellence, integrity, and accountability.

Strategic Work Expectations:

• Shall strive for and embody honesty, compassion, forgiveness, mercy, gentleness, hospitality of spirit, and the deep love of Jesus in word and deed, leading with humility, compassion, and self-awareness.
• Will work towards having a teachable spirit and a willingness to learn.
• Collaborate in partnership with leadership, advisors and coworkers to contribute to and carry out the Women and Children's Center team’s strategy and goals.

Job Duties:

• Lead and model a Christ-centered, faith-based residential recovery program aligned with the organization’s mission.
• Provide spiritual leadership and oversight of recovery programming, curriculum, discipleship, and special events.
• Supervise, coach, and hold staff accountable through scheduling, performance management, and team leadership.
• Oversee care, safety, sobriety, crisis response, discipline, and restorative processes.
• Ensure program compliance, documentation, HIPAA standards, and accurate reporting.
• Manage facilities, operations, drug testing, logistics, and daily program schedules.
• Oversee budgets, expenditures, donations, and ethical financial stewardship.
• Collaborate with medical, mental health, churches, volunteers, and community partners.
• Represent the program with professionalism, humility, and grace.
• Pursue ongoing spiritual, professional, and leadership development.
• Compliance with SHM’s Employee Handbook and organizational policies.
• Attends all -staff meetings and trainings

Qualifications:

Education & Experience:

• Bachelor’s in Ministry, Social Work, Counseling, Psychology, or related field
• 3–5 years in recovery programming, residential care, or nonprofit leadership
• Experience in staff supervision required
• Experience in financial stewardship and budget oversight
• Training in trauma-informed care, recovery methods, biblical counseling, or similar methodologies strongly valued

Spiritual & Professional Qualities:

• Ability to remain flexible and adapt well.
• Work well in a team environment and be able to accept input as well as supervisory guidance.
• Able and willing to interact with shelter guests in a compassionate and respectful manner.
• Knowledgeable and empathetic to the needs of the poor and suffering.
• Able to maintain a positive, professional, Christ-like manner with all donors, staff, guests, and volunteers.

Working Conditions:

• Ability to remain calm and responsive during crises or emotionally intense situations.
• Ability to work in a residential recovery environment and maintain effectiveness amid emotional or behavioral stressors.
• Ability to work a flexible schedule and travel locally as required for program needs.

Physical Requirements:

• Ability to stand, walk, and move throughout a residential facility for extended periods, including stairs and outdoor areas.
• Ability to sit for extended periods while performing administrative and supervisory duties.
• Ability to occasionally lift or move up to 35 pounds.
• Ability to bend, reach, stoop, kneel, and climb stairs as needed for facility oversight and support.
• Ability to use standard office equipment and technology, including computers and phones.
• Ability to communicate effectively, verbally and in writing, and to hear, see, and respond appropriately to people, alarms, and emergency situations.

In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please contact a member of the People Team.

In compliance with federal law, all persons hired will be required to verify and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Shepherd’s House Ministries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to , , , , , , status, genetics, protected veteran status, sexual , or expression, or any other characteristic protected by federal, state, or local laws.

Shepherd’s House Ministries is formed and filed as 501(c)(3), as such there are certain positions under ministry privately funded programs that require faith alignment as a BFOQ.

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