Program / Laboratory Manager
Job Description
About the Role:\nAs a CBRE Program Manager, you will work with a team responsible for facilitating the program in the Life Sciences sector, in both client facing and internally focussed settings.\nThis job is part of the Lab Services with CBRE. They are responsible for the creation and delivery of strategic programs representing major company initiatives.\n \nThe role will manage, organise and implement high quality specialist engineering support to a wide range of laboratory equipment including managing laboratory support operations to drive quality and efficiency for the client's scientific staff.\n \nThe role will require working at a senior level through a complex delivery programme. You will work proactively on pathway improvement, from scoping and discussing with teams, to data analysis, collating plans, and providing recommendations for delivery\n\nKey Accountabilities & Deliverables:\n\nManage contractual obligations: Adhere to SLA timelines in accordance to agreed service scope of the account contract\nPlan activities: Organise day-to-day and long-range activities for Lab services to meet business demand and provide service excellence\nPersonnel management Ensures day to day activities for defined Lab services scope are, planned and appropriately resourced and available.
Responsible for Lab services personnel including hiring, promotions, recognition, discipline, and performance management.\nMaintain training records: Keep training records updated in readiness for internal and external audit\nEngage with CBRE communities: Connect with Lab services platform team/Pharma Services Communities of Practice.\nMaintain CMMS system: Ensure the client CMMS system is up to date and compliant, in readiness for internal and external audit\nManage Account Budget: Responsible for setting annual client budget, liaising with all required stakeholders, regular reporting to client and internal stakeholders and identifying cost saving opportunities\nLab Manager Responsibilities & Duties\n\nClient Governance: Responsible for client stakeholder meetings, escalations and reporting\nDaily operations: Oversee laboratory operations to ensure safety and Quality standards.\nTeam management: Manage laboratory technicians, Engineers and contract administrative staff.\nPolicy development: Develop and implement laboratory policies and procedures.\nResearch coordination: Coordinate research activities and implement continuous improvement projects.\nEquipment maintenance: Manage the Maintainenance and repair of laboratory equipment via CBRE onsite engineers or Third Party Vendor contractors Identify opportunities to increase CBRE onsite engineer maintenance and reduce vendor costs.\nRegulatory compliance: Monitor compliance with regulatory requirements.\nSafety audits: Conduct regular safety audits and risk/COSHH assessments.\nDepartment collaboration: Collaborate with other departments including Training, Sourcing, Finance, Platform teams to share best practice and implement program improvements\nPerformance reporting: Prepare reports on laboratory performance, program KPI's, Asset Insights and Contract Savings\nStaff training: Train and mentor new laboratory staff, support teams personal development\nProcess improvement: Seek opportunities for improvement in laboratory processes, collaborating with the client to align to business priorities\n\nPerson Specification:\n\nExperience working as a laboratory engineer within a Pharmaceutical setting\nExtensive knowledge and experience in lab and project management.\nDetailed knowledge of laboratory-related projects with experience in all project stages, and reporting to client\nDemonstrable experience in scientific asset management.\nExperience in management of P&L and reporting financial performance internally and externally\nExperience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.\nExperience in regulated client environments, such as GXP.\nHealth and Safety experience.\nIn-depth knowledge of Microsoft Office products (e.g., Word, Excel, Outlook)