Program Director in Norwalk

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Job DescriptionJob DescriptionPosition Summary:


As the Mental Health/ substance use Program Director, you will lead our mental health programs, ensuring alignment with our mission and standards of excellence. This role demands proactive communication, managerial acumen, and a commitment to patient-centered care.

Responsibilities:

• Communicate and liaise with the clinical director about client, behavioral, and staffing matters.
• Provide leadership and management to staff, ensuring high-quality services.
• Oversee daily staff activities and client schedules.
• Monitor current census and supervise client engagements.
• Observe and, when necessary, co-facilitate groups, individual counseling, and crisis interventions.
• Ensure optimal staff utilization in accordance with agency expectations, service requirements, and client needs.
• Guide clients in adhering to program rules and foster open communication.
• Cordinate care for IOP/PHP program Ambulatory
• Address clinical challenges or facility disruptions beyond the scope of primary counselors.
• Stay updated on company policies, ensuring compliance with licensing (DHCS & Joint Commission) standards.
• Oversee systems of accountability with due diligence.
• Maintain strict confidentiality in line with HIPAA.
• Make necessary adjustments in clinical documentation and seek supervision for modifications in treatment approaches.
• Participate in weekly treatment and administrative meetings.
• Conduct facility walkthroughs to ensure safety, operations, and cleanliness.
• Perform other duties as assigned by administrators or directors.

Qualifications:

• Bachelors Degree or higher in Psychology, Social Work, or related field.
• Applicants must be registered as a licensed therapist(CADC,CADCA, LPC,AMFT,APCC).
• Previous program director experience role in a mental health setting.
• Demonstrated knowledge of licensing standards (DHCS & Joint Commission) and the ability to implement compliance plans.
• Familiarity with clinical documentation practices and ability to make necessary adjustments.
• Experience attending and contributing to treatment team and administrative meetings.
• Ability to be on call for emergencies and provide support to evening staff.
• Operational knowledge of facility management, including safety protocols and ensuring cleanliness.
• Excellent communication and interpersonal skills.
• Proven track record of leadership and organizational skills.
• Passion for holistic healing and patient-centered care.

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