Program Director in Minneapolis

Job DescriptionJob DescriptionProgram Director – Residential Services

Location: On-site with travel around the Twin Cities
Salary: $75,000–$90,000 annually

BrightPath is seeking a Program Director (Designated Manager) to lead our Community Residential Settings (CRS) and Crisis Respite programs. This role provides operational leadership, supports program teams, ensures licensing compliance, and helps deliver high-quality, person-centered care for adults with disabilities and mental health needs.

If you thrive in a mission-driven environment and enjoy coaching teams, managing programs, and improving client outcomes, we’d love to meet you.

What You’ll DoTeam Leadership & Staff Management

• Supervise and coach Designated Coordinators, Lead Staff, and Behavior Technicians

• Lead hiring, onboarding, training, and performance evaluations

• Ensure programs are properly staffed and within budget

• Maintain accurate documentation and quality standards

• Facilitate communication between leadership and program teams

• Serve as on-call support Monday–Friday, 8am–4pm

Client Services & Program Quality

• Screen referrals, host tours, and develop service contracts

• Lead client intakes, admissions, assessments, and service plan development

• Attend client team meetings and ensure ongoing documentation compliance

• Conduct site audits, incident reviews, and develop corrective action plans

• Participate in internal/external investigations involving vulnerable adults

• Oversee daily client programming, behavioral tracking, and outcomes

• Communicate with guardians, case managers, and community partners

• Participate in after-hours and weekend on-call rotation

Program Development & Compliance

• Ensure programs operate according to BrightPath’s mission and state regulations

• Create program proposals, reports, and quality improvement materials

• Update policies and procedures based on legislative or DHS changes

• Build strong relationships with counties, regions, and community partners

• Conduct program evaluations and support continuous quality improvement

• Support 245D-required staff training and compliance tracking

Financial Management

• Manage site budgets, staffing patterns, and P&L performance

• Create and submit rate exception requests

• Monitor financial metrics and ensure fiscal integrity of each site

Skills & Abilities

• Strong leadership and communication skills

• Excellent organization, time management, and decision-making

• Crisis management and problem-solving abilities

• Experience supporting individuals with high needs or challenging behaviors

• Ability to work in fast-paced, changing environments

Required Qualifications (245D Designated Manager)

Must meet Minnesota 245D Designated Manager requirements, including:

• 3+ years of supervisory experience in or behavioral health services (5+ )

• AND one of the following:

  1. Bachelor’s in Human Services/Social Work/Psychology + 1 year direct care experience

  2. Associate degree in a related field + 2 years direct care experience

  3. Diploma in a related field + 3 years direct care experience

  4. 50 hours of human services training + 4 years direct care experience under qualified supervision

Must also meet additional 245D education/training standards.

Working Conditions

• Office and community-based work

• Driving between residential sites (Twin Cities area)

• Occasional lifting up to 50 lbs

• Ability to work after hours during emergencies

Why You’ll Love Working at BrightPath

• Make a direct impact in the lives of adults with disabilities

• Lead and mentor a high-performing team

• Opportunities for professional growth

• Supportive, mission-driven culture

Benefits

• ICHRA health arrangement (some compatible with HSA/FSA)

• Dental & vision (Mutual of Omaha)

• 401(k) with 3.5% company match

• Paid time off + paid holidays

• Employee Assistance Program

• Training and professional development

• Employee recognition programs

• Team-building events

• Flexible scheduling when available

Apply Today

Join a team committed to empowering individuals to live with dignity, independence, and joy. Help us light the path to a brighter future.

BrightPath LLC is an Equal Opportunity Employer.

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to , , , , , , , , or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.

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