Program/Business Process Specialist II (Intermediate) - U.S. Citizenship Required

Job DescriptionJob DescriptionDescription:

ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Clearance Requirement: Candidates must hold and maintain an active Top Secret clearance

Work Location: Washington, D.C.

Work Schedule (Onsite): Five (5) days a week onsite at the customer’s facility

Position Overview: We are seeking a skilled mid-level Program/Business Process Specialist to support a crucial mission within an intelligence agency. This position is responsible for managing the planning, coordination, and execution of key operational projects. This role supports a variety of mission-critical tasks, including project tracking, stakeholder coordination, process documentation, and internal training logistics. The Project Specialist will maintain project transparency through trackers, ensure alignment across teams, and develop and update Standard Operating Procedures (SOPs) to support consistent execution.

This position is contingent upon the successful award of a government contract and subsequent government approval.

Requirements:

• Manage and execute the full lifecycle of projects, from planning through completion
• Track project milestones and maintain a transparent project tracker across multiple initiatives
• Coordinate logistics with field offices and other HQ divisions or entities to ensure timely execution
• Maintain accurate and official project records
• Manage internal training requirements, client tasks, and staffing logistics
• Identify gaps in operational processes and implement improvements to enhance workflow and efficiency
• Draft, update, and maintain Standard Operating Procedures (SOPs) and process documentation
• Support process mapping and flowchart development to visualize and refine workflows
• Collaborate with stakeholders to support the development and operations of outreach partner portals
• Draft polished communications and briefing materials for internal and external stakeholders
• Assist with a variety of deliverables and taskings as assigned by leadership

Required Qualifications:

• Candidate must be a United States and present proof of Citizenship, if selected
• Bachelor’s degree (may be substituted with equivalent experience or certifications)
• Minimum of five (5) years of relevant experience in project management or operational support roles
• Experience conducting or supporting Business Process Re-engineering efforts
• Strong analytical skills with a demonstrated ability to improve organizational productivity through workflow redesign
• Proven track record of streamlining processes and improving access to information
• Strong oral and written communication skills, with attention to clarity, tone, and professionalism
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with information systems, portal/website structures, and how these relate to process design
• Experience working in collaborative environments and coordinating across diverse teams
• Ability to support effective meetings, deliver briefings, and communicate with stakeholders at various levels

Qualifications:

• Experience supporting federal or law enforcement agencies
• Knowledge of process mapping and flowcharting tools (e.g., Visio, Lucidchart)
• Experience in knowledge management, document control, or internal communications

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of , , , , , , , , veteran status, or any other status protected under applicable federal, state, or local laws.