Production Scanning Team Lead / Project Manager in Richmond

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Job DescriptionJob Description

State Agency seeks Production Scanning Team Lead / Project Manager who will work as part of the service delivery team aligned to Document Processing Services. Responsible for managing the day-to-day production service to end user customers

Candidate will have focus on the following: 

• Delivering service that meets / exceeds SLA and delights the customer 
• Developing strong relationships with teams, suppliers, partners 
• Achieving productivity improvements 
• Production Manager manages the delivery of a large contract across the Commonwealth of Virginia.  
• Responsible for management of staff 
• Responsible for ensuring that the Service Delivery model framework is understood and utilized across the teams.  

Main Responsibilities:    

• Responsible for managing Contract delivery whilst utilizing the Service Delivery Model framework to ensure process consistency  
• Responsible for ensuring that Contract processes are maintained, reviewed and utilized by all relevant employees 
• Responsible for delivering service in accordance with Contractual Service Level Agreements & Key Performance Indicators 
• Responsible for supporting the Service Delivery Manager by providing information relating to production of Management Information (both internal and client facing) 
• Responsible for supporting the Service Delivery Manager by contributing to regular review meetings with Clients 
• Responsible for continually managing and adjusting resources in line with business case, cost constraints and volume fluctuations, resulting in cost optimization and avoidance of financial risk    
• Responsible for the operational management of 3rd party suppliers who contribute to the day to day operations, e.g. 3rd party indexing resource, HR, etc    

Qualifications:

Minimum:

• A strong knowledge of Document Transaction Processing Services operations and production processes 
• Experience and knowledge with ISO processes and procedures, compliance, security and audit activity 
• Managing complex and diverse teams 
• Good management skills with the ability to motivate, manage and direct groups 
• Self-starter, the successful candidate will be well organized, operating with minimal supervision whilst enthusing and motivating colleagues and peers with their energy and drive
• Proven ability to communicate and influence teams 

:

• Client relationship management skills 
• Proven ability to communicate and influence at all levels of the business 
• Experience managing in an environment with heightened information security controls   
• Good Lean Six Sigma project and process execution within a production environment

Company DescriptionAbout A+
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting!
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.Company DescriptionAbout A+\r\nSince being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.\r\nWhether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting!\r\nA+ Consulting holds certifications as a Small Business and Minority Business Enterprise.

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