Product Support Engineer- Renewables

Job DescriptionJob Description

We are seeking a Product Support Engineer who will be responsible for matters related to new product development and technical support for new and existing product lines, both domestically and world-wide.

A note from the hiring manager: "It's cool that I can drive around and see a project I created—the physical version of what I did behind my desk. It's also cool that we occasionally get to travel to job sites."

Essential Functions:

• Provide technical support to customers, sales network, customer service personnel and international subsidiaries.
• Initiate new project requests.
• Work with sales network and end users to investigate material usage and industry pricing to enhance the success of new product development.
• Monitor progress on new product development, and work with Engineers on existing products to make changes necessary to meet changing requirements of customer or industry standards.
• Work with engineering to write and release industry focused seminar papers based on laboratory and field research.
• Analyze and resolve product malfunctions and complaints.
• Visit customer locations to provide product training.
• Travel when required with sales network personnel in support of sales efforts and to identify new opportunities.
• Provide some project management oversight to solar and EV projects underway.

Travel Requirements:

• Travel when required with sales network personnel in support of sales efforts and to identify new opportunities (10-20%)

Qualifications and Requirements:

• Bachelor’s degree in mechanical or electrical engineering
• 2+ years of experience in the markets PLP serves or with the products PLP uses.
• Good verbal and written skills as the position deals with both internal employees and customers.