Process Improvement Manager

Job DescriptionJob Description

Continuous Process Improvement Manager - Food & Hospitality

We are seeking an experienced Continuous Process Improvement Manager to drive operational excellence across our food and hospitality operations. This role will lead initiatives to optimize processes, ensure quality, reduce waste, enhance guest satisfaction, and improve overall efficiency while maintaining the highest standards of food safety and service quality. The ideal candidate will combine analytical expertise with practical hospitality experience to identify opportunities and implement sustainable improvements.

Responsibilities

Process Analysis & Optimization

• Conduct comprehensive analysis of current food service, kitchen operations, and guest service processes
• Identify bottlenecks, inefficiencies, and opportunities for improvement across all operational areas
• Develop and implement standardized operating procedures (SOPs) for consistency and quality
• Map current state processes and design future state workflows
• Monitor key performance indicators (KPIs) including food costs, labor efficiency, guest satisfaction scores, and operational metrics

Process Improvement Methodology Implementation

• Apply various improvement methodologies including Lean, Six Sigma, Agile, Kaizen, and Design Thinking to hospitality operations
• Lead continuous improvement workshops, sprint planning sessions, and cross-functional improvement efforts
• Eliminate waste in food preparation, inventory management, and service delivery using appropriate methodological frameworks
• Implement visual management systems, standard work practices, and iterative improvement processes
• Train staff on diverse continuous improvement tools and methodologies tailored to operational needs
• Utilize Agile principles for rapid experimentation and adaptation in service delivery improvements

Data Analysis & Reporting

• Collect, analyze, and interpret operational data to identify improvement opportunities
• Create dashboards and reports for leadership on improvement initiatives and outcomes
• Track cost savings, efficiency gains, and customer satisfaction improvements
• Conduct root cause analysis for operational issues and guest complaints

Cross-Functional Collaboration

• Partner with kitchen management, front-of-house operations, procurement, and facilities teams
• Lead improvement projects involving multiple departments and stakeholders
• Facilitate communication between operational teams to ensure alignment on process changes
• Work closely with training teams to ensure new processes are properly implemented

Required Qualifications

• Minimum 5 years of experience in process improvement, with at least 2 years in food service or hospitality
• Experience with various improvement frameworks including Lean, Kaizen, Scrum/Agile, or Design Thinking
• Strong analytical skills with proficiency in data analysis tools (Excel, SQL, Tableau, or similar)
• Knowledge of food safety regulations and hospitality industry standards
• Experience with project management methodologies and tools
• Excellent communication and presentation skills
• Proven ability to lead change management initiatives

Qualifications

• Certification in specific process improvement methodologies
• Experience with restaurant inventory management systems and POS technologies
• Knowledge of supply chain management in food service
• Certification in food safety (ServSafe, HACCP, or equivalent)
• Experience with workflow automation and digital process optimization
• Background in multi-unit restaurant or hotel operations

What We Offer

We're proud to offer a competitive salary, commensurate with experience, along with a flexible, family-friendly work environment that supports a healthy work-life balance. Our team enjoys a generous paid time off (PTO) and holiday schedule, as well as a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) with a strong company match, and mileage reimbursement or access to a company vehicle. As a stable, family-owned business with a strong reputation, we're committed to supporting the professional growth and long-term success of every team member.

Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy, and respect for each other.