Process Improvement Analyst

Job DescriptionJob DescriptionProcess Improvement Analyst
*Local to Rocky Mount, NC only please
*This is a hybrid position with 3 days/week onsite

Description:

• The client is embarking on a strategic initiative to streamline and modernize its core business processes.
• We are seeking a Process Improvement Analyst to partner closely with leadership frontline staff and IT teams to analyze current workflows identify pain points and design more efficient user-friendly and sustainable ways of delivering the clients services.
• This role is highly collaborative and consultative requiring strong business process analysis skills stakeholder engagement and the ability to recommend actionable solutions that improve both customer and employee experiences.

Responsibilities:
Current State Analysis:

• Conduct interviews workshops and on-site observations with staff and leadership to understand how processes currently operate
• Document end-to-end workflows systems handoffs and dependencies
• Identify gaps bottlenecks and redundant steps impacting efficiency and service quality

Process Redesign:

• Develop future-state process maps incorporating best practices and lean methodologies
• Recommend process changes technology enhancements and organizational adjustments to reduce complexity and improve user satisfaction
• Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades

Change Management:

• Facilitate stakeholder buy-in for new processes through presentations workshops and clear documentation
• Support leadership in implementing pilot programs or phased rollouts of redesigned processes
• Track measurable improvements post-implementation and Continuous Improvement Establish KPIs to monitor process performance
• Provide ongoing recommendations for refinement and long-term sustainability.

Required Skills/Knowledge/Experience:

• Business process improvement, process engineering, or operational excellence roles, Required 5 Years
• Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows., Desired 5 Years
• Strong knowledge of Lean, Six Sigma, or other process optimization methodologies., Required 5 Years
• Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives., Required 5 Years
• Strong problem-solving mindset with the ability to propose practical, people-centered solutions., Required 5 Years
• Prior experience in government, DMV, public sector, or high-volume service delivery environments is a plus., Desired 3 Years
• Excellent communication and interpersonal skills., Desired 3 Years
• Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building., Desired 3 Years
• Comfortable managing ambiguity and driving clarity from complex situations., Desired 3 Years
• Lean Six Sigma Green Belt or higher certification, Desired
• Bachelor's degree in Business Administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience)., Required

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