CDW’s vision is to be the best national provider of Advanced Technology Solutions. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Advanced Technology Solutions. Principal Consulting Engineers at CDW are smart, hard-working Engineers who enjoy teaming with other best and brightest Engineers on highly visible, technically challenging projects and offerings. We’re looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects and consulting.
Key Areas of Responsibility
Perform client consultation: plan, design, implement, and support the voice infrastructure
Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Assist Account Managers during the sales process by educating the customer about new technologies and IP Telephony methodology
Assist in the management of projects using CDW's project management methodology
Ensure a stable performance environment for enterprise computer applications
Participate in various IT projects intended to continually improve/upgrade converged network solutions
Collaborates with the technical architect on training plans and approaches to best equip staff for successful implementations
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Assist in the management of projects using CDW's project management methodology
Regularly interface with customer’s technical and business executive level and project leadership
Serves as the technical lead on Proof of Concept engagements and large-scale implementations
Identify and communicate potential opportunities for cross-selling to the sales team
Manage time and expense to meet or exceed expectations defined in the Statement of Work
Provide high quality content deliverables using the appropriate document templates
Ensure solution is implemented as designed to the customer’s satisfaction and approval
Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
Set strategy and lead successful deployments in at least two different technologies
Ability to navigate difficult customer environments independently, effectively, and consistently
Escalates and communicates alternatives with associated risks with executives and stakeholders
Educates the customer on solution as appropriate throughout the life of the project or service life
Develops standards, best practices and training for team members along with technical architect and technical lead in their area of expertise
Minimum Qualifications
Bachelor degree in business, computer science, a related technical degree or equivalent
Seven years’ experience delivering complex technical solutions including planning, development, implementation and support
Other Required Qualifications
Minimum of four years consulting experience
Minimum of three years related experience in infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs using the latest technology
Experience in Cisco PBX and/or Call Center systems engineering experience
Minimum of one year experience in programming or analytical work
Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems
Ability to work weekends and/or off hours as necessary to meet clients' needs
Ability to effectively communicate with clients
Physically able to lift up to 50 pounds of equipment.
Attention to detail on inventory and logistics is important
Preferred Qualifications
CCVP, CCDP, or CCIE certification preferred