Practice Operations Manager

Job DescriptionJob Description

Job Title: Practice Operations Manager
Location: Stamford, CT / Remote / Hybrid
Reports To: CEO

Who We Are

Icon Health is a leading provider of value-based musculoskeletal (MSK) care, collaborating with payers and providers to enhance outcomes and experience for individuals. The company partners with health plans and risk-bearing providers to assume accountability for reduced total cost of care. By combining technology-enabled MSK providers with proactive care coordination and decision support services, Icon Health delivers multidisciplinary, evidence-based care.

We founded Icon Health on the conviction that every patient should be genuinely delighted with their care experience. By prioritizing patient-centered practices, ensuring clear care goals across the entire clinical team, and placing clinicians at the heart of care delivery, we aim to transform a fragmented system into one that truly serves patients. Our model uses a team-based approach to care, integrating musculoskeletal expertise and primary care to achieve better patient outcomes.

At Icon Health, we foster a culture that embraces bold thinking, rapid iteration, and practical problem-solving. We seek team members who relish challenging the status quo and thrive in vertically integrated roles—where ideas can swiftly move from concept to execution without layers of red tape. Above all, we value individuals who are eager to roll up their sleeves, tackle obstacles head-on, and create innovative solutions that improve the lives of our patients and our clinical partners.

Who You Are

We are seeking a detail-oriented and adaptable Practice Operations Manager with experience in healthcare operations and a passion for patient-centered care. You excel at managing the day-to-day operations of a medical practice, ensuring that clinicians, staff, and patients all have what they need to succeed. You bring a systems mindset to problem-solving, and you thrive in fast-paced, collaborative environments.

You are skilled at spearheading initiatives, improving workflows, and coordinating with both internal teams and external vendors. You take ownership of operational challenges, enjoy creating order from complexity, and are comfortable working closely with the leadership team to carry out strategic priorities.

What You’ll Do

1. Network
   • Own the end-to-end provider (end user) experience, continually improving platform workflows and interfaces.
   • Gather user feedback, conduct usability testing, and analyze platform usage data to identify and prioritize improvements.
2. Credentialing
   • Implement platform enhancements, either through new off-the-shelf platform components or through custom development.
   • Maintain platform stability by handling error resolution, managing integrations, and performing ongoing system tests.
3. Billing
   • Support the research, evaluation, and selection of third-party vendors to enhance platform functionality, scalability, and security.
   • Support the management of vendor relationships, contracts, and performance metrics to ensure quality and alignment with product objectives.
4. Payroll
   • Support platform security and compliance initiatives to integrate best practices into the product development lifecycle.
   • Stay informed about relevant regulations, standards, and emerging issues that could impact the platform.
5. Training
   • Track and analyze key performance indicators (KPIs), including workflow efficiency and platform stability.
   • Regularly report product performance to senior leadership and propose data-driven improvements.
6. Continuous Improvement
   • Identify opportunities to streamline product processes, from concept ideation to launch and post-release evaluation.
   • Encourage a culture of innovation, user-centered design, and proactive problem-solving across the product team.
   • Supervises all non-physician office staff and ancillary personnel, coordinating activities to accomplish the goals of the practice and the office
   • Implements and monitors office policies and procedures
   • Works with the management team and office staff to coordinate the functions of patient care services across the practice
      

We are always looking for new team members who will add to our company’s DNA and have a strong passion for impact. None of the following are requirements, but they describe the qualities and skills that we think will help a candidate be successful in this role.

• 3–5 years of experience in medical practice administration, clinic operations, or healthcare management.
   
• Proven track record of managing day-to-day practice operations, including staffing, scheduling, billing, and compliance.
   
• Experience supervising clinical and administrative staff, with a focus on team development and performance.
   
• Strong understanding of clinical workflows, patient scheduling systems, and EMRs; experience improving efficiency and patient satisfaction.
   
• Familiarity with vendor management, contract coordination, and technology platform implementation.
   
• Knowledge of healthcare regulatory and compliance requirements, including HIPAA and value-based care models.
   
• Excellent communication and interpersonal skills, with the ability to work cross-functionally across clinical, technical, and administrative teams.
   
• Analytical and process-oriented mindset; comfort tracking KPIs and using data to inform operational improvements.
   

• Proactive, organized, and detail-oriented, with a strong sense of ownership and accountability.
   

What We Offer

• Direct Impact: Play a pivotal role in shaping a platform that directly affects how care is provided to patients.
• Agile Environment: A small, vertically integrated team that empowers quick decisions and nimble execution.
• Competitive Benefits: We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Yearly Salary Commensurate with Experience
  • Full Benefits
  • Employee funded 401k

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based upon , , handicap or , or , , , creed, (including discrimination taking the form of sexual harassment), marital, parental or veteran status, , , or expression.

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