PostNet Design and Print Center Manager

Job DescriptionJob Description

PostNet Highland Village, St. Paul, Mn.

PostNet Design and Print Center Manager

Company Overview

PostNet Highland Village is a Franchise owned and operated by Americus Partners LLC. The Highland Village location opened in 2007 and consistently ranks in the top 15 producers nationally

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We service 3 primary business segments which include Design and Print Services, Pack and Ship Services, and Mail Services, as well as a variety of other ‘Retail’ services that are offered to our typical customers.

Our target Design and Print customers include small to medium sized businesses, independent professionals and consumers requiring a variety of personal printed documents. This market segment represents about 40% of our portfolio.

Our second segment, pack and ship services, utilized primarily by the of St. Paul (consumers) and a variety of other retail services which target both the business and consumer customers.

Our third segment, Mail Services utilized primarily by small businesses and independent professionals has grown into a very important segment of our business over the past 2 years.

More specifically, PostNet services include graphic design, printing, shipping, full-service packing, mailbox management,faxing, copying and business services with a focus on helping our business clients with their printed marketing needs. A growing segment of our business is Private Mail Boxes, both physical and virtual.

The PostNet Highland Village Center is a high transaction environment averaging 100 transactions per day.

Our goals each and every day is to provide all of our customers with the highest quality of product and service, with an emphasis on service. That is what separates us from our competition and we are rewarded by repeat business and referrals from our core customer base.

Happy customers come back and tell their friends.

The Center Manager is key to the delivery of our product, our service and the development of our relationships with our customers

Position Overview

The Center Manager is responsible for overseeing all day-to-day store operations and staff activities, and ensuring the customers are provided with a high-quality service. Service is what sets us apart from our competitors.

The Center Manager is also responsible for training, scheduling, and supervising staff. Must use independent decision-making skills to resolve customer issues and recommend product and process improvements.

Are you personable, energetic, eager to learn, have good problem solving skills, and strong attention to detail? Do people think of you as a leader - always taking on new initiative independently? You will be expected to multitask and be able to manage customer deadlines. You will be expected to help in the continuing growth of the business. Great entry level management opportunity to grow business skills.

Qualifications

Managerial Capabilities

• A minimum of two years’ supervisory experience
• A minimum of two years experience in Graphic Design and print disciplines.

o Demonstrated experience in some or all of the following requirements of the position.
-Trains, schedules, and supervises all center staff
- Evaluates staff performance and gives feedback and correction, as warranted
- Screens and recommends potential new staff members.
- Monitors expenses and daily receipts.
- Performs administrative duties, including inventory and supply control, and stocking
- Continually reviews processes and procedures to ensure efficient center operation
- Evaluates and recommends new products and services to the owner
- Consistently demonstrates superior service and time management skills to staff
- Will be responsible for hiring decisions and conducting performance evaluations
- Proficient in the use of project management and project management systems.

Customer Service

• Previous customer service or sales experience in both a design and print and a retail environment required
• Exceptional customer service skills
• Ability to translate customer requirements into final products and services
• Ability to handle customer issues and problems in an independent and professional manner

Print / Design Knowledge

• Experience working in a print environment
• Knowledge of Adobe Creative Suite

Other Skills

• Exceptional verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• Multitasking – must have the ability to simultaneously process multiple tasks
• Associate’s degree in a business field; bachelor’s degree . May substitute experience for education.
• Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software. Adobe Creative Suite experience ...
• Ability to work flexible hours

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Job Type: Full-time

Salary: $20.00 /hour

Experience:

• Supervisory: 2 years ()
• Graphic Design 2years (preffered)

:

• English ()

Work authorization:

• United States ()

Working Days:

• Monday ()
• Tuesday ()
• Wednesday ()
• Thursday ()
• Friday ()
• Saturday ()

Additional Compensation:

Work Location:

• One location

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

Schedule:

• Monday to Friday
• Weekends required
• 8 hour shift
• Day shift

Company DescriptionWe provide high quality Design and Print Services to our customers, and a variety of other services to help our customers grow their businesses. We also provide pack and ship services for the non-business segment of our immediate community.Company DescriptionWe provide high quality Design and Print Services to our customers, and a variety of other services to help our customers grow their businesses. We also provide pack and ship services for the non-business segment of our immediate community.