Pool Operations Area Manager

Job DescriptionJob Description

POSITION OVERVIEW

The Assistant Director of Service is a dynamic hybrid role that combines on-site field responsibilities with operational management. This position involves a significant portion (70%) of fieldwork, focusing on quality control. Additionally, 30% of the role entails sales follow-ups, customer visits for quality assurance, and strengthening customer relations. Reporting to the Director of Service, this role is essential in aligning our company vision with practical operational excellence and plays a vital part in our management team.

Key Responsibilities:

• Directly oversee and participate in field operations, including quality control visits, ensuring high standards of service delivery by the pool professional service team.
• Be available in the field with customers and technicians. When not in the field, presence in the office is required based on operational needs, with a minimum of 12 days per week.
• Conduct sales follow-ups and customer visits to ensure quality assurance and satisfaction, contributing to client retention and business development.
• Perform inspection, reporting, and case management duties, ensuring timely and effective resolution of service concerns.
• Lead and supervise Pool Service Professionals, including Senior Service Pros and Service Technicians, fostering their growth and professional development through coaching, training, and performance management.
• Drive financial and operational growth within the assigned service area by identifying new opportunities, improving service efficiency, and building customer relationships.
• Ensure seamless communication and execution of directives from the management team, bridging the gap between corporate strategy and field execution.
• Champion a safety-first culture and uphold company standards in all operational activities.
• Maintain accountability and administrative oversight using systems such as Google Suite and Workday, including tracking and managing vacation/sick time, documentation compliance, and day-to-day administrative responsibilities.
• Manage daily use of Salesforce to document all customer interactions, track service activity, and support sales follow-ups; strong proficiency with CRM systems is essential, with Salesforce experience strongly .

Required Skills and Qualifications:

• Minimum 3 years of experience in Pool Service, with a strong focus on field operations.
• Proven experience in supporting, training, and managing service teams in a field setting.
• Demonstrated ability to meet and exceed operational goals, sales targets, and customer satisfaction metrics.
• Ability to foster growth and development within a team, with a strong focus on mentorship and accountability.
• Strong organizational, leadership, and communication skills, with the ability to manage multiple priorities effectively.
• Manage daily use of Salesforce to document all customer interactions, track service activity, and support sales follow-ups; strong proficiency with CRM systems is essential, with Salesforce experience strongly .
• CPO (Certified Pool Operator) certification required or willingness to obtain within a designated timeframe.

BENEFITS

As a member of Amenity Pool Services, you can expect:

• Medical Benefits, Dental Benefits, Vision Benefits, Healthcare spending accounts (HSA/FSA)
• 401K Benefits
• Employee Assistance Program (EAP)
• Paid Vacation time, Sick time, and Holidays
• Growth opportunities
• A fun, friendly, professional working environment

We are an equal-opportunity employer. All applicants will be considered for employment without attention to , , , , gender , , veteran, or status.

Other job-related duties may be assigned and could require work outside of the duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; at will employment remains.

For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States