PM Operations Manager

Job DescriptionJob Description

We are seeking a dedicated Evening Operations Manager to join our team. This is an excellent opportunity to become part of an organization that values its team members as its most important asset. We take pride in selecting individuals who embody our mission and are committed to delivering exceptional guest experiences.

Position Overview:
The Evening Operations Manager plays a vital role in ensuring smooth hotel operations and outstanding guest service during the evening operational hours. This position requires flexibility, as shifts typically begin between 1:00 PM and 3:00 PM and will vary based on business levels. Availability to work evenings, weekends, and holidays is required.

Key Responsibilities:

• Oversee evening operations across multiple departments, ensuring consistency, safety, and exceptional service.
• Provide leadership and support to Front Desk, PBX, Bell Stand, Security, Concierge, Housekeeping, and Maintenance teams.
• Act as the evening Manager on Duty, assisting in multiple departments as necessary
• Maintain a visible presence throughout the property to ensure operational effectiveness and guest satisfaction.
• Resolve guest concerns with professionalism and urgency, anticipating and addressing issues proactively, while ensuring communication with all department leaders.
• Support Front Office operations in compliance with hotel policies, procedures, and service standards.
• Assist with budget oversight, cost control, staffing levels, and supply management to maximize efficiency.
• Foster a positive, collaborative work environment through coaching, communication, and performance management.
• Maintain strong working relationships with all departments to promote seamless operations and communication.

Qualifications:

• Minimum of 3 years of experience in hotel operations, with a background in Front Office and Guest Services .
• Proven leadership skills and a commitment to guest satisfaction.
• Ability to multitask, prioritize responsibilities, and make effective decisions in a fast-paced environment.
• Previous management experience in a resort or full-service hotel setting strongly .
• Strong interpersonal, communication, and problem-solving skills.

Benefits for the Front Office Manager:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term  
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount 

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. 

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of , , , handicap, , or any other basis prohibited by applicable law.