PLM Business Support Engineering Support
Overview
As a member of the Engineering Design Capabilities Team, the PLM Business Support - Engineering Support professional provides expert-level support for the company's Product Lifecycle Management (PLM) toolset. This role ensures successful implementation, adoption, and ongoing maintenance of PLM systems-particularly Windchill-across engineering communities, offering technical expertise, user training, troubleshooting support, and process optimization.
Responsibilities
First-Line Support: Act as the initial contact for user queries, resolving issues and escalating as needed.
Training Delivery & Content Creation:
Develop user-friendly training materials and support documentation.
Conduct coaching sessions and deliver training during pilot phases and staged rollouts.
Implementation & Process Optimization:
Collaborate on the creation and enhancement of engineering processes tied to PLM tool rollouts.
Conduct training needs analysis to tailor content for engineering teams.
Verification & Validation Support:
Assist with system validation tasks ensuring PLM tools meet specified business and engineering requirements.
User Acceptance Testing (UAT):
Participate in testing within integrated environments to confirm workflow integrity.
Data Organization & User Roles:
Support data structuring initiatives and define/manage user roles.
Provide advisory assistance in executing data organization requests.
Troubleshooting & Performance Reporting:
Offer technical support aligned with service level agreements and KPIs.
Report system performance issues and recommend enhancements.
Documentation Maintenance:
Develop and maintain robust PLM support guides and documentation.
Essential skills
Expertise in PLM/PDM Systems:
Deep understanding of PLM tools, especially Windchill, and industry best practices.
Strong Communication & Training Skills:
Ability to explain complex concepts clearly and effectively to various stakeholders.
Technical Acumen:
Experience with validation, UAT, and technical configuration of PLM systems.
Process Development:
Skilled in analyzing and creating efficient workflows aligned with tool rollouts.
Problem Solving:
Capable of resolving issues promptly and reporting performance metrics.
Collaboration:
Comfortable working across teams and engaging with diverse engineering functions.
Documentation & Support Materials:
Proficient in developing helpful user guides and maintaining accurate support records.
What do I need before I apply
UK based support only
Must be SC cleared
Benefits
Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges
We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
Competitive company benefits
Always working as one team, our people are not afraid to think big and challenge the status quo
As a Confident Committed Employer we have committed to:
Ensure our recruitment process is inclusive and accessible
Communicating and promoting vacancies
Offering an interview to disabled people who meet the minimum criteria for the job
Anticipating and providing reasonable adjustments as required
Supporting any existing employee who acquires a or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their , , , /belief, or ".
We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive