People Operations Manager in San Francisco

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Job DescriptionJob DescriptionAbout Us

Homebridge believes that quality care comes from skilled and supported caregivers. As California’s largest employer-trainer of caregivers and the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients across the State.

In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly-diagnosed IHSS MediCAL beneficiaries each year, with a staff of more than 300 caregivers. The agency is also the major provider of training courseware to IHSS Career Pathways, a statewide program for government-funded in-home caregivers.

We are passionate about creating impact in the lives of those we serve.

Position SummaryThe Human Resources Manager guides and manages the day to day operations of the HR Department at Homebridge. Responsibilities will include handling HR functions and operations that are consistent with Homebridge Collective Bargaining Agreement(s), Employee Handbook(s), policies and applicable local, state, and federal law. Duties will include but are not limited to: supporting leave administration, management of HRIS system, on-boarding/off-boarding, employee and labor relations, coordinating/facilitating training and development, performing administrative tasks, organizing workplace culture initiatives, and assisting with policy development and implementation.Essential Job Functions

• Leads through collaboration in the development of systems, processes, policies, procedures and best practices to improve upon the overall operational effectiveness and efficiency of the HR Department
• Oversees and conducts investigations when employee performance concerns are raised ensuring as positive a resolution as possible and mitigate risk
• Provides leadership and coaching to HR department staff to ensure highest level of strength-based communication, feedback, recognition, and interaction possible to Supervisors, Home Care Providers (HCP) and including the union as applicable.
• Employs the “Coach Approach” in working with all coworkers especially Home Care Providers.
• Reviews and approves terminations staff below the management level.
• Fully understands the Collective Bargaining Agreement(s) and Employee Handbook and trains new Managers and Supervisors as needed
• Communicates and coordinates with the union, third party entities. Handles all step 1 grievances.
• Trains Managers and Supervisors to fully understand CA law relevant to their role and responsibilities and Homebridge’s progressive discipline procedures
• Responsible for reviewing background checks and clearing new hires during training
• Oversees open enrollment with collaboration from HR Benefits Specialist and other department staff
• Administers performance feedback and review system, including supervisor training.
• Is the HR team expert on ADP processes
• Ensures that HR Operations Manual is up to date and maintained.
• Maintains HCP and Admin Staff Employee Handbook
• Other duties as assign

Knowledge, Skills and Abilities

Required

• 5 years of progressive HR experience, including at least 2 years at the management level
• Bachelor’s degree or equivalent 6 years relevant experience
• Working knowledge of federal, state, and local employment laws
• Understands benefit administration, COBRA, 403b, etc.
• Experience with ADP Workforce Now
• Commitment to developing and implementing best practices in HR
• Excellent communication, presentation and influencing skills with strong employee relations skills
• Strong organizational skills with the ability to manage multiple and at time competing priorities
• Ability to handle sensitive information in a discreet and ethical manner
• Team player and willingness to share as well as learn
• Strong execution and follow-through
• Excellent problem-solving and negotiation skills
• Ability to assist organization through internal and external driven change

• Bilingual- Spanish/Cantonese
• HR or SHRM CP certification

Work Environment

This position is primarily sedentary, working at a computer in a remote location or in modular office space or an individual office. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by employee

to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions. While performing

the duties of the job, the employee is regularly required to talk or hear. The employee is

frequently required to sit for extended periods of time at a desk or computer workstation. The

employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and reach

with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel

or crouch. The employee may occasionally lift and/or move up to 15 pounds. Specific vision

abilities required by this job include close vision, vision and ability to adjust focus.

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