Pensions Operations Manager (DC) in Reading
Job Description
Pensions Operations Manager – Defined Contribution (DC)
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Reading
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An excellent opportunity for an experienced Pensions Operations Manager to take responsibility for a DC Master Trust Member Administration team within a leading pensions organisation.
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We’re looking for a strong operational leader with extensive Defined Contribution (DC) pensions experience, excellent people management skills and a track record of delivering high-quality pension administration services.
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Key responsibilities:
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• Lead, manage and develop DC pension administration teams
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• Drive service quality, operational efficiency and continuous improvement
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• Oversee quality assurance, complaints and complex DC administration
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• Coach and develop managers and their teams
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• Manage performance, recruitment and people-related matters
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• Improve processes, systems and ways of working
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• Support client relationships and stakeholder meetings
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• Contribute to new business and wider change initiatives
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What you’ll need:
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• Extensive DC pensions administration experience
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• Proven pensions operations/administration management experience
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• Strong people management and leadership skills
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• Excellent technical knowledge of DC administration
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• Good understanding of DC scheme governance and compliance
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• Strong client and stakeholder management skills
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• Knowledge of DC Master Trust governance would be beneficial but not essential.
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• APMI is desirable, although candidates qualified by experience will also be considered