Payments Technical Account Manager (Contract-to-Perm) in Hammersmith

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Job Description

Payments Technical Account Manager (Contract-to-Perm)\n\nLocation: Hybrid – London\nContract: 6–8 months (strong potential to convert to permanent)\n\nOur client — a leading name in global payments — is seeking an experienced and technically minded Payments Technical Account Manager to join their high-performing Operations team.\n\nThis is a unique opportunity to play a key role in optimizing card processing, resolving complex payment issues, and driving operational excellence across the payment ecosystem.\n\nWhat You’ll Be Doing\n\n * \n\n Be the go-to expert for acquirers, issuers, and network partners — providing hands-on technical and operational support.\n\n * \n\n Investigate and resolve incidents around transaction processing, settlement delays, and network issues.\n\n * \n\n Analyze end-to-end payment flows to identify inefficiencies and drive improvements across systems and networks.\n\n * \n\n Extract and interpret data from Snowflake using SQL and create insightful dashboards and reports in Tableau.\n\n * \n\n Collaborate cross-functionally with business development teams to improve acceptance rates and support new product launches.\n\n * \n\n Manage network certifications and compliance processes, ensuring all participants meet operational and regulatory standards.\n\n * \n\n Lead initiatives to streamline processes and reporting — leveraging Salesforce automation and data visualization to boost efficiency.\n\n * \n\n Contribute to key EMEA programs such as settlement resolution, SCA/ProtectBuy coordination, compliance audits, and BCP reviews.\n\n * \n\n Partner with senior leaders to deliver strategic business reviews and engaging internal communications.\n\nWhat You Bring\n\n * \n\n Strong technical knowledge of card payments operations — ideally from a card scheme, acquirer, or processor.\n\n * \n\n Solid SQL skills (Snowflake experience is a big plus).\n\n * \n\n Tableau proficiency for reporting and insights.\n\n * \n\n Proven experience resolving complex operational issues in payments or fintech environments.\n\n * \n\n Excellent communication and relationship-building skills — able to translate technical insights into business value.\n\n * \n\n A proactive, analytical mindset with a passion for improving payment flows and network performance.\n\nWhy You’ll Love It\n\n * \n\n Work at the cutting edge of the payments industry, supporting both global and emerging markets.\n\n * \n\n Influence how millions of transactions move securely and efficiently every day.\n\n * \n\n Be part of a collaborative, innovative team that values data-driven thinking and customer focus.\n\n * \n\n Start on an 8-month contract with a strong opportunity to go permanent and grow your career within a world-class organization.\n\nKeywords: Payments Consultant | Technical Account Manager | Card Scheme | Acquiring | Issuing | SQL | Snowflake | Tableau | Salesforce | Payment Operations | Fintech | Network Processing

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