Patient Safety Specialist, Sr. - DQS Patient Safety

DescriptionGeneral Summary/Overview StatementThe Senior Patient Safety Specialist will work with the Patient Safety Executive Director to oversee andmanage the departments hospital-wide patient safety and quality initiatives. The Senior Patient SafetySpecialist will be responsible for keeping the institution current with Joint Commission National PatientSafety Goals, identifying emerging trends in Patient Safety, and managing improvement teams related topatient safety initiatives. Other patient safety activities will be focused on conducting Failure Mode EffectsAnalyses and root cause analysis. Extensive, daily interaction with other Directors, Managers, hospitalleadership, and staff in the Department of Quality and Safety is a key component of this role. The SeniorPatient Safety Specialist must also be able to coordinate projects and improvement activities acrossmultiple academic and operational departments independently and mentor other patient safety staffmembers. Principal Duties and Responsibilities1) Responsible for the day-to-day coordination of adverse event management: • Receives and reviews computerized adverse event reports and telephone reports of adverse events.• Reviews all adverse event reports to ensure timely and appropriate analysis and follow up• Identifies sentinel events, coordinates and conducts sentinel event analyses• Works closely with the Patient/Family Relations department on risk and patient safety issues.• Refers cases as directed to the CRICO for monitoring, investigation or defense.• Manages reporting of appropriate adverse events to regulatory agencies, including DPH and BRMQPS division, and coordinates unannounced hospital surveys by DPH.• Identification and development of information related to equipment failures to ensure compliance withthe reporting requirements of the Safe Medical Devices Act.• Reviews and evaluates aggregate adverse events and claims data, as well as other hospitalinformation in order to identify high-risk activities, procedures and departments.• Recommends corrective and preventive actions to reduce risk. Collaborates with CRICO andhospital-based improvement teams on interventions.• Continually evaluates hospital adverse event reporting system for potential improvement. 2) Identifies, recommends, and independently manages innovative patient safety initiatives. • Assists in review and development of hospital policies.• Participates in hospital patient safety initiatives and activities.• Independently directs improvement activities related to safety and quality vulnerabilities, the JointCommission National Patient Safety Goals and develops innovative methods to monitor improvement• Independently Performs as the content expert on improvement methodologies including FailureModes Effects Analysis (FMEA) and imparts knowledge of improvement process to various safetyprojects. Assists hospital leaders in identifying barriers to implementing improvement plans anddeveloping strategies to overcome these barriers. Recommends outcome measurement strategiesand communication plans to hospital leadership.• Develops the analytic and measurement strategy for all projects undertaken including development ofkey metrics, identification of data sources and collection of baseline data. Working Conditions • Office setting • Frequent, daily use of computer, telephone, fax machine • Occasional early or late meetings to accommodate clinicians’ schedules • Highly confidential data and medical records materials require extreme discretionQualificationsQualifications • Bachelors Degree required. • Nursing, Pharmacy, or similar/related clinical field is highly preferred • At least 7-10 years relevant clinical work experience required • Minimum of 3 years of experience working as a senior program manager or equivalent experience in quality measurement and/or improvement, patient safety or risk management required. • Experience working in a large and complex health care organization preferred • Computer and Internet skills and experience required: familiarity and comfort with MS Office products is essential for success in this position (Word, Excel, PowerPoint, and Access) Skills/Abilities/Competencies • Superior organizational skills and the ability to multitask • Initiative and ability to work independently with minimal supervision while thriving in a setting requiring collaboration and teamwork for maximal efficiency and effectiveness • Sophisticated listening and negotiation skills with demonstrable experience in operating effectively in a complex environment • Creativity and enthusiasm for developing and implementing new programs • Demonstrated effectiveness as both a team member and team facilitator; high degree of social facility in obtaining cooperation and support for a broad range of people. May facilitate medium to large groups. • High degree of professionalism, discretion, respect and confidentiality • Data management and analysis skills • Ability to complete work under pressure and to meet strict deadlines • Comfortable interacting with a vast array of administrative and clinical staff, ranging from the Chief Medical Officer and department Chairs, to frontline care providersEEO StatementBrigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.