Parking Garage Customer Service Specialist

Job DescriptionJob Description

Parking Garage Customer Service Specialist (Full-Time)

The Revenue Authority of Prince George’s County is seeking a Parking Garage Customer Service Specialist to provide customer service and support relating to a range of activities associated with the maintenance and operations of the garage(s). This opportunity reports to the Parking Garage Manager with the shift hours of operations from 11:00am to 7:30pm, Monday to Friday.

The Revenue Authority of Prince George is a quasi-governmental entity that serves as a real estate development and development finance agency, an operator of programs and facilities, and a manager of programs and facilities in partnership with other Prince George’s County agencies.

Responsibilities include but are not limited to:

• Assists with maintaining the operations of building and parking facilities
• Assists with all parking-related issues to include day-to-day activities of the garage facilities and pay stations
• Performs daily inspections of garages and taking appropriate corrective action for any operating deficiencies
• Maintains the cleanliness and orderliness of the parking facility
• Interacts with the public (in person, on the phone or by mail) to resolve issues related to the dissemination of information regarding parking regulations
• Responds to correspondence, phone requests and complaints about parking operations and programs
• Represents the Agency to the public in a manner that is positive, knowledgeable, courteous, fair, authoritative, and within the scope of assigned duties at all times
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments
• Monitors the parking system data for security and revenue purposes
• Performs minor repair or trouble shooting to parking control equipment such as parking gates, ticket dispensers, time clocks, signs and other parking revenue equipment
• Prepares purchase orders and maintains inventory of meter supplies and part
• Maintains automated records of permit parking spaces, meter receipts, meters requiring repair and maintenance
• Completes police reports regarding incidents that have been observed in person or via remote monitoring equipment
• Represents the agency by testifying in court relative to incidents recorded or viewed on remote monitoring equipment

Qualifications/Skills Required:

• Minimum of three (3) years of progressively responsible professional experience
• Possession of a valid vehicle operator's license
• Willingness to respond to emergency services calls in a timely manner on a 24-hour basis
• Progressively responsible experience with Revenue Control equipment and software
• Must be able to lift 25 pounds
• Knowledge of pay-on-foot technology
• Ability to perform work inside and outside year round
• Ability to prepare and maintain clear, concise and accurate documentation
• Ability to use modern technology – computer (Microsoft Office Suite), telephone systems
• Ability to effectively communicate with employees, and other agencies regarding maintenance both in written and verbal form in English
• Ability to establish and maintain effective working relationships with contractors, general public, and other employees
• Knowledge of practices, procedures, tools, equipment and terminology used in operation, maintenance and repair of parking equipment and parking facilities

Why Should You Join Our Team

As a dynamic agency, we understand what it means to have a work culture that is dedicated and flexible to create a work/life balance. The Revenue Authority of Prince George’s County is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We are committed to our mission and values, while promoting a sense of belonging and growth with our coworkers.

Together, we continue to build a culture that encourages, supports, and celebrates the diverse voices of our employees.

We are proud to offer a comprehensive benefits package including:

• Medical, Dental, vision, EAP services, and more!
• Vacation, Sick and Personal Leave
• 401K Retirement Savings Plan
• Telework/Hybrid Work for Qualified Positions
• Opportunities for Professional Development
• Friendly Team-oriented Work Environment

If you are interested in this position, we encourage you to apply!

Conditions of Employment

Must successfully complete background & driving record check and drug test

Eligibility to Work
Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. and lawfully authorized alien workers. Selected candidates for employment will be required to show and verify authorization to work in the United States.

Closing Date
Open until filled.

Pay
$22 Hourly – Non-Exempt