Outreach & Enrollment Program Manager

Job DescriptionJob Description

Be PROUD of what you do:

You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 115-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

Core Responsibilities

• Leading, Management, and Accountability
• Client Recruitment Strategies
• Referral Partner Engagement
• Randomized Control Trial Management
• Client Enrollment Oversight

What will you be doing in your role?

• Oversight and support to ensure team’s overall health and performance.
• Develop, monitor, and evaluate teams’ workflows, outputs, and outcomes.
• Provide training, supervision, mentoring, and coaching to develop team members.
• Maintain a thorough understanding of each program’s recruitment and enrollment components.
• Design and implement outreach strategies and enrollment processes that meet program targets.
• Conduct outreach events, presentations, workshops and community activities to raise awareness and recruit participants.
• Maintain an in-depth understanding of Catalyst and all client recruitment tools to provide your team with needed support.
• Understand all components and processes of RCT enrollment to ensure best practices are always recognized and adhered to.
• Cultivate a strong working relationship with the Research & Analytics team to ensure program expectations are met.
• Develop and maintain strategic partnerships that provide strong client referral pipelines.
• Guide and support team in applying a structured problem-solving framework to ensure consistent and measurable client progress.
• Oversee hiring and onboarding of new team members.
• Track and analyze data to assess program effectiveness and identify areas for improvement.
• Identify and resolve issues, troubleshoot challenges, and adapt to changing circumstances.
• Maintain strong organizational, planning, and time management skills to address multiple tasks and deadlines.
• Leverage internal and external partnerships to secure necessary resources for the team and clients.
• Collaborate with CCFW teams to support the overall goals of the agency.
• Maintain understanding of spending practices to ensure the program is within parameters of program budget.
• Build on program success by communicating accomplishments with all internal and external stakeholders.

Are you the next Outreach & Enrollment Program Manager?

• Master's in social work, counseling, education or related field OR combination of education and experience.
• A minimum of two years’ supervisory experience.
• 3+ years’ experience in social services.
• Familiarity with Salesforce a plus.
• Available to drive to community meetings, satellite locations, and client observations as needed.
• Bilingual Spanish a plus.

Here's the Good Stuff...

• Full-Time salary position starting at $61,000 based on minimum job requirements above. Pay is determined by relevant experience, work history, education and internal equities.
• This role is primarily remote, but you must be a Texas .
• Medical/ Dental/ Vision/ Short Term / Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
• Health Savings Account- CCFW contributes $110 per month.
• 100% Company paid Long Term
• 100% Company paid Basic Life and AD&D Insurance
• 16 paid Holidays (including being closed Christmas Eve through New Years Day)
• Tiered PTO Accrual by tenure:
  • Vacation Time- 100 hours in your first year.
  • Sick Time- 48 hours in your first year.
• 403(b) with employer match from day one- up to 6%
• 3 weeks paid parental/critical illness leave
• Employee Assistance Program

• CCFW Participates in the Public Service Loan Forgiveness program (PSLF)

• Mentorship Program
• Wellness Program
• Financial Coaching

I'm in...next steps.
We want to know more about you! Send us your resume and cover letter through the "Join our Team" tab on our website: www.catholiccharitiesfortworth.org. Select the job posting and click the "Apply now" button at the top right of the posting. Be sure to complete all fields so we know who to contact!

Due to the volume of responses, only qualified parties will be contacted. No phone calls, please. Catholic Charities Fort Worth is an equal-opportunity employer.